Pure Indulgence - North Lakes (3248 reviews)

Comment

I have been using pure indulgence for many years and have always been extremely happy with the service. I am presuming today was a down day. The person who i spoke to on the phone when making my appointment stumbled over her words repeatedly and did not sound like she knew what she was doing. The therapist that I saw for a brow and lip wax was lovely and seemed to know what she was doing, however, she dropped hard wax in my hair and spent about 10 minutes putting oil in it trying to get it out. When she put brow powder on my eyebrows at the end, she extended the ends so far that I looked a little like a drag queen. All of this I can handle as I have NEVER had any of these issues in the past and will continue to go to Pure Indulgence, however, I will not see this particular therapist again, purely because her breath was atrocious. I found myself feeling ill while she was completing the waxing and I felt terrible for her as she obviously had no idea. I was too embarrassed to tell her but I would have thought that her colleagues would have done this.

Comment

My experience at Pure Indulgence as a business it meets the basic requirements of a business providing services, with a challenge for Saturday bookings. My Therapist was excellent , she had a in-depth knowledge of Anatomy,Body Systems , the companies stock/ products and I did I received a professional and person centred service .

Comment

My appointment was booked in for 6pm (which was confirmed via text message) when I arrived I was told that they had me booked in at 610pm. I was then not seen until 640pm, I was only informed at 630pm, that the young lady which was running late (I do not have a problem with this), however the communication of the running late was not acceptable. I was provided with a gift at the end to apologies. The young girl that completed my treatment was lovely and did a great job.

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My 'indulgence' was rushed, the staff member came across as stressed and was a bit rough with the microdermabrasion. I have had the same treatment before with a much better experience. Unfortunate.

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Very relaxing, liked the brow shape, pleasant consultant, not over bearing, reception booked me in for walk-in appointment with only 30min wait, helpful advice for my questions, no hard sell.

Comment

My beauty consultant was very good however there was some communication breakdown with the services I had asked for. This ended up costing me more than expected. I feel the products are very expensive although I appreciate that they are of excellent quality. I also feel that, as with many beauty salons I have been to, the push to sell products and services continues until I leave the salon. This really puts me off a return visit. I go to feel relaxed but can't help but feel tense about the up sell all the time.