Pure Indulgence - North Lakes (3248 reviews)

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Last time I was here I had s facial and massage and was not impressed with the massage today I only had a full body massage and it was awesome hope some one buys me another voucher for my birthday - just need to update my address as suburbs is now incorrect as I have moved

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The actual beauty therapist that looked after me was fantastic, but I felt the welcoming to the store could have been a lot better. It was a long time before I was acknowledged.

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Therapist was brilliant!! Only concerns were the outside noise was easily heard and distracting at times. My treatment of a signature indulgence massage (80 mins) and indulgence signature facial (70mins) was meant to be 150 minutes total but it went for 125 minutes so I didn’t receive the full value for the $288 I paid for a 150 minute service which was disappointing.

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I was very pleased with the waxing and tinting treatment I received and the staff member who provided the service was very friendly. Two things: 1. the room where I received my treatment was unclean, the towels on the treatment bed were clearly not fresh 2. The treatment I received was not consistent with other times. I had the celebrity eye trio treatment, the previous times I've received this treatment I have had a head massage included, this time that was not the case. It is disppointing that the treatment is not consistent yet the price remains the same.

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My booking was actually for my 13 year old daughter to get her eyebrows waxed/shaped for the first time. I was disappointed that the top parts of her brows were not touched/plucked as it would have looked much better. I didn't say anything at the time as my daughter would have been embarrassed...but as soon as she saw a mirror, she asked why the tops weren't touched and then had to pluck when we got home.

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My only criticism of every Pure Indulgence is the constant pressure placed on clients for the upsell. I've been going for years & finding it worse! Whether upper management are setting unrealistic KPI's on staff or it's the store itself or more likely a combination of both. So I walk out feeling wonderful & then get slapped with pressure to buy buy buy. It's certainly affecting my decision to go there lately.