Pure Indulgence - North Lakes (3248 reviews)

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Very expensive for what was done

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I was really looking forward to my pedicure, it was a Christmas gift and I had been saving it for Valentine's day. But a couple of things happened during my visit which rendered the visit unenjoyable. First of all the staff asked me to select a colour to have my nails painted with, I gladly obliged and returned the colour choices to the front desk where one of the beauticians said she would make a record of my choice. Later the lady who was taking care of me seemed frustrated that I didn't know the name or number of my colour and shared a "look" with the lady behind the counter at my seeming incompetence - I'm sorry, not my fault. Secondly, I hardly call rubbing a bit of oil on my calves and then wiping it off with a towel the leg/foot massage that was advertised in the package. However, the wheat pack between my shoulder blades was very pleasant, it helped me to relax when my beautician wouldn't be quiet... I just want to enjoy the experience not have a heart to heart... And finally, I checked the box on the admin form that I didn't want to receive any kind of email traffic from Pure Indulgence... This was such a disappointing experience from a salon about which I have heard nothing but rave reviews... So to recap... attitude of staff left much to be desired, as did the "massage"...

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Usually our experience at Pure Indulgence is great, not today. Arrived at the salon at 4.20 for our 4.30pm appointment, asked if we could add on to the 40minute pro skin facial to the teen dream package to include the brow sculpt, was told it wasn’t possible as the current treatment would go up to the close time - (but the current treatment would have lasted until 5.10pm, not 5.30pm) We then waited for a further 25mins to be seen. My daughter was taken through to her treatment at 4.50 and done by just after5.15pm! During the treatment, the therapist pulled out my daughters nose ring with the towel which caused her enormous pain. The response was oops forgot about that! My daughter, laid there holding back tears. I met her after the session where she was in floods of tears in pain, on top of this her face was still covered in face mask! Really disappointing from walking in to walking out the door, rushed and not a great experience for a 14yr old on the start of her skincare journey.

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I was a bit disappointed with my appointment as i had booked in for a 30 minute massage however i didn't get in on time add then i was still out before the full 30 minutes. I think i really had a 20 minute massage. I don't normally get massages so i was really looking forward to it. Won't be going back or recommending.

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Room was cold, l did mention that l was cold. Warm fast air blowing on face. There was no relaxation as therapist to fast and heavy plus it wasn’t what l requested.

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My therapist was lovely the products and treatment were very professional and relaxing. However I was in the front room within the reception area and could hear everything and every word spoken by the receptionists. It didn’t really have that day spa vibe about it. No cup of water offered before or after treatment and also my therapist was running 6 minutes late but did make up the time. The salon felt very covid safe which I appreciated.