Pure Indulgence - North Lakes (3248 reviews)

Comment

The main problem I have in attending Pure Indulgence beyond a wax is that the noise from the hallway and outside can be very distracting and loud during relaxing appointments e.g. massage/facial. I also notice a few cleanliness or maintenance issues, but that not on the staff and more on the cleaning team/Westfield itself.

Comment

Beautician service was great. Expensive though

Comment

Was blissful...only drawback was background noise from shopping centre, but probably can't do much about that..Step was fantastic.

Comment

I was very impressed by Mel the consultant,I would go to her every time.I was given the Gift Voucher by a daughter (one of many vouchers)& when purchased the salon had not changed their menu so I was expecting what I always get with a foot refresh.I was disappointed, I spoke to Mel and asked if she had forgotten but she explained this was no longer done with a refresh.Although I will continue to go to this salon as I have always found the staff very professional,kind,& helpful.I do think if you change your menu after a voucher has been purchased for a specific treatment the client should expect to get that treatment.

Comment

Having same therapist is very important to me

Comment

I know that the salon has made changes to have therapists "specialise" in different services. I am a long term client and I personally don't like the new model. I enjoyed building confidence and trust in the therapist I enjoyed working with. I didn't have to re explain eyebrow shape every time and I don't like having a different person each time I visit. My usual therapist was moved to facials and other services and whilst I have have facials all the time, I want the right to choose the therapist I want to do the services I want. For casual visits I understand but for long term regular clients I believe that we should be able to have the same person and the therapist of choice.