Pure Indulgence - North Lakes (3248 reviews)

Comment

Sarah did a great job on my mani and pedi with nail polish that was rather difficult to apply. Glad I had checked the remaining amount on my gift card prior to the appt as another staff member tried to tell me I had used all the value on the gift card up even though I still had $15 remaining!

Comment

I was happy with the pressure and quality of the massage and facial, however, my therapist started 10mins late, and left the room a few times throughout treatment. For a 90 min appointment, I think I would only have had 70 mins of actual treatment time. I did feel a little pressured into purchasing products too. She was friendly and very good at what she does.

Comment

I got a facial. However, the person talked the entire time and I couldn’t relax. I think it would have been a more enjoyable experience if she had let me relax and unwind

Comment

My appointment didn’t start on time, which was frustrating. I booked a signature facial, which was a gift. The therapist didn’t use the steam on me, which is pretty standard in a facial. While I enjoyed the quality of the products used and the therapist was lovely, the massage was certainly not luxurious. I got the feeling that the therapist was quite inexperienced in this type of facial and particularly massage. Overall, the experience was disappointing considering it cost my family $145. Definitely not up to your usual high standard. I would also like to mention that I am tired of the constant upsell of products and packages.

Comment

I was left waiting for over 10 minutes before any word of apology and no offer of anything while I waied. I was finally taken after 17 minutes with a very feeble apology.

Comment

Facial/massage were average, have had better experiences previously.