Pure Indulgence - North Lakes (3248 reviews)

Comment

She worked very quickly and the 20 minute appointment took 5. As much as efficiency is a good thing it greatly hurt when she was yanking at the end of my appointment. I have been going here for six years and this made me feel like I wasn't worth having g the appointment because she had better things to do even after calling me day of to change the time of the appointment.

Comment

The salon was busy and running late however no one communicated to me that there would be a delay of over 20mins. Because the treatment started late , it finished late which means the salon was then closed when the treatment ended. No one explained the products used, or attempted to show me products (premusably because the till had ready been balanced). I did rebook, but only because my therapist was amazing with both her customer service and the wonderful treatment I received.

Comment

My appt was with Tamara, brazilian wax. After she asked all the usual questions, she still didn't do a complete job

Comment

Poor technique/training of therapist in eyebrow waxing

Comment

I booked my appointment with the intention of a relaxing experience. I booked both a facial and a massage. My beauty specialist went into considerable detail regarding the skin care I use at home. As I booked a facial I can understand why this would be necessary to an extent. However, having made it very clear at the start of my consult that I was here for a relaxing experience and I was very happy with my current home skin care routine I became very frustrated when I was continually asked about the brands of products I used, even to the point of feeling insulted and judged. The facial and massage was enjoyable. I understand that upselling further facials and products is a part of running a good business, however the specialist definitely needs to work on her delivery of this and identifying which customers would be the best ‘targets’.

Comment

My therapist was lovely but I feel that for a relaxing massage, the amount of outside noise does ruin the experience. I could hear chatting from the front desk, clients coming in and out of the main door that leads to rooms. When I get to the counter I am automatically told that I’m using a GV which I have not even disclosed . I am fortunate enough to receive GV and I do tend to use them at my appointments but I found it rather presumptuous and unprofessional to assume that I was going to pay by GV. I’m not sure I would return for a relaxing massage again.