Pure Indulgence - Robina North (2640 reviews)

Comment

I thoroughly enjoyed my pamper today. How,ever I was extremely disappointed and was left with a bad taste in my mouth after the therapist convinced me to change my package as it would be more beneficial to me and would be cheaper. It turned out to be more expensive and I had to pay extra. What I can not understand is why she would do it. It did not only cause me embarrassment but did give your clinic a bad name as there were other people overhearing te conversation. Sad day for everyone!!!

Comment

I don't like the hard sell at the end of a facial. The sheets/ towels are starting to look dated time to refresh!

Comment

I booked 3 of the same facial over a period of time. All 3 were with different people and all 3 were different facials. The last one the girl had cold hands, inconsistent pressure, used gloves you could actually feel the bunching of them. It definitely wasn’t relaxing. Disappointed with the last facial but the others were good

Comment

The questions of the survey should be separated into experience and service. The service provided was of a high standard and the beautician was professional and friendly. The salon vibe unfortunately has changed. I've been coming to the salon for years up until about six months ago when i changed suburbs. The salon reception area used to be calm and inviting and the person at the front counter was discreet and quiet spoken. My visit today was disappointing. I felt it was disorganized, rushed, its a little tired furniture wise and not an environment that would be conducive to one winding down to have a relaxing massage while waiting for your not so cheap appointment. The lady at the front counter was friendly but bless her heart was quite loudly spoken so when i checked in the whole salon and im sure the people walking passed knew i was booking in for a bikini wax! I reiterate that behind the doors to the rooms, it was the quiet quality service i expected. Sorry for the negative part of the feedback. I used to love this salon so just sad its not what it used to be.