Pure Indulgence - Robina North (2640 reviews)

Comment

I have had different series packages here for over 3 years and I feel the service has deteriorated. There is no feeling of being "pampered" anymore or special extras (like the head massage during lash/brow treatment). Just in and out. I buy a lot of Pure Indulgence products and so I get very sick of the "hard sell" every visit! The staff turn over is continual too and so no one knows you or your history. While the actual treatment is great it's a shame to see the service not so. Will I continue to visit Pure Indulgence on a regular basis? Not sure.

Comment

I received no explanation of my service prior to it starting. Massager did not check that I was comfortable with the pressure she applied. Staff talking in other room or reception area could be clearly heard during my treatment so not very relaxing. I really did not find it all that relaxing for the cost of the gift voucher my husband bought for me, and it was called Massage heaven! I feel my massage therapist may not have been very experienced, however she was very pleasant. Also,the towels could be softer, getting old, the towels not me!

Comment

It was mostly positive except that I had oil in my hair from the treatment which made me very self-conscious,because it looked like I hadn't washed my hair for a week. I had wanted to do some shopping afterwards, but I quickly left the centre and went home.

Comment

I felt quite pressured into purchasing additional treatment which I didn’t want. I also was completely ignored by 3 staff members whilst I waited. They just continued to talk to each other in front of me which I found very uncomfortable with.