Pure Indulgence - Robina North (2640 reviews)

Comment

I was disappointed with the lack of accurate information upon making the booking. I asked how long each treatment was and was told explicitly the length of time however the consultant spent over 20 mins on the hard sell as part of my treatment. It is vital to be transparent in all aspects of your product.

Comment

I had a facial which was lovely and brow sculpting/wax/tint. The tint was basically non existent after the facial so no dramatic difference after sculpting, not worth paying the extra for. Had a Voucher to use for the treatments but the eftpos machine did not work at the time so ended up having to pay cash- which was completely inconvenient, as i would not have got any of it done otherwise. Overpriced for what you get.

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The massage was nice but the form I filled in was overlooked and was not taken into consideration. Too much time spent on one area and not enough on others

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I used online booking and received confirmation of booking for 3 pm. When I arrived for my 3 pm appointment, I was informed that it was not until 440pm. Very frustrated my appointment was reshuffled to 340pm and was asked to come back at that time. When I arrived back I was told someone had tried to ring me but the phone number recorded was incorrect. I could have been emailed as a second contact.

Comment

Had an LED Mask, afterward my eyes were very sore. Visited an Optometrist who said the LED was probably not the entire cause but contributed to my dry eyes.

Comment

For some reason more often than not I request a therapist, book a time and end up with a different therapist. No explanation, nothing. Then when I come out from my treatment I'm called the wrong name?? Did they mix up the appointments? Surely not as often as it happens to me? The treatment - a facial felt very rushed and not a relaxing experience at all. I'm loyal to Pure Indulgence but I feel Robina store is not as good as it used to be. I won't be going there again.