Pure Indulgence - Robina North (2640 reviews)

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Beautiful products, comfortable beds and nice atmosphere, however I purchased a package which included a microdermabrasion but I was not given one. At the end of the treatment I questioned this and was told my skin had some redness and was dry and so wasn't a candidate for microdermabrasion. I should have been advised this at the start and given option for microdermabrasion in areas that were suitable i.e. undereye and decolletage. I am very disappointed as I have been to Pure Indulgence many times before and expect better.

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Felt like my service was rushed with sped up facial and back massage. Didn’t even feel the hot stones.

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I love saving my money and coming to pure indulgence to do exactly as the title describes. Pure indulgence is always my first and only choice because of the professional high quality service. However the last few appointments I have had, I feel as though I was just a number and not a client. The service has been consistently poor of recent. I have attempted to alter between staff however the service has been the same all around. Any wax service I have, I find that I am just waxed and no attempt is made to tweeze stray hairs and I often go home and tweeze it myself. I am amazed at how much hair is being left behind and I wonder why I am paying someone that amount of money for half a job. Please pure indulgence bring back the attention and care that you once maintained at a high level.

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I have been going here for close to 5 years now, today the lady that I had for my face wax messed up my eyebrows!! I was absolutely distraught, she's taken more off my right eye brow and my eye brows are now uneven. I am extremely upset. Other than this she is lovely, I'm just really upset with how uneven my eyebrows are.

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The treatment experience was good and informative. The front on store experience was quite negative, understandably it is the busy season, but a simple acknowledgement does a long way. I walked into the store at 11:10 for a 11:20 appointment, and was completely ignore and ask to move aside while they were serving another customer. All I wanted to do was to check in. After I was finally acknowledge I sat sat myself down, not even offered a seat until the therapist came out to get me. Nikki apologised for the wait and took me in. I received a lovely and informative treatment with Nikki. I would have liked a bit more time after the treatment to get more information about my skincare routine. Unfortunately Nikki had to run off to her next treatment. Understandably there were computer issues that day, but again when Nikki walked me to the counter with the $220 worth of products that I was purchasing, I wasn't even acknowledged. No explaination of what was going on, so once again I sat myself down and waited until someone could serve me. Only reason I will be returning to your business is because I have 2 more moicroderm abrasion treatments that I had prepaid for on a previous visit.

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My massage therapist was lovely and very good. I was not quoted how much the massage would be and it was well above the listed price. Overall relaxing experience but very overpriced