Pure Indulgence - Robina North (2641 reviews)

Comment

I am a regular client and usually happy with the service . The front reception staff were lovely as usual but the therapist was not interested in the service very rushed and unprofessional . Really disappointed with today’s service .

Comment

I received a $50 gift voucher as a gift and decided to use it towards a full leg wax before going on an overseas holiday. It was the biggest waste of money ever, I had to pay another salon to wax my legs the next day as I was so disappointed in the quality of the service I received. I can not believe I wasted $58.00 on a service that I needed to have redone. Very disappointed, you have lost my business!!

Comment

I was told that if I couldn't make my spot ointment by 1 .10 I wouldn't been seen. I had to get permission to leave work early to make it in time . I arrived at least 8 min prior to appointment time only to be kept waiting for nearly 15 min !!!!! Having an eye brow wax is no big deal but it was the worst wax I have ever had , my brows look horrible . Will never go back to pure indulgence , have had previous bad experience when my 1 . 5 hour pamper package was over in 1.15 . Generally the staff are pretty unfriendly .

Comment

My masseuse was very friendly, but unfortunately my massage left me feeling extremely disappointed. I felt as though I had oil rubbed onto me and then wiped off. I asked several times for her to go firmer and she responded by saying she was just warming up. I was relaxed after an hours lie down in a quiet place with relaxing music, but unfortunately felt as though I hadn’t had a massage at all. My calves and hands were the only parts of my body that felt like I had had massaged.

Comment

Overall massage was just ok, considering how much the massage was $105 I could’ve gone to one of the Asian places for half the price. Music was the same sound for 40 seconds overlapped, started to get very annoying by the end of it. Wasn’t relaxing at all. When the masseuse was massaging my back I felt her leaning on me which is usually fine but it was a lot this time. I’m not giving them a complete bad review as I usually go there and get a particular lady and she is AMAZING! But she wasn’t available so I went with just anyone which I won’t do again.

Comment

I wouldn’t normally complete a survey after my treatment but this time I feel as though I should, just to let you know that my experience wasn’t what I would normally receive at Pure Indulgence. The beauty therapist was new she was lovely but during the treatment I felt as though she didn’t listen to what I wanted. She was very loud during the prep and cleaning up. She constantly dropped equipment. It was a very bizarre and I felt very awkward. If I hadn’t been coming to Pure Indulgence for years I wouldn’t be coming back if that was my first treatment.