Pure Indulgence - Robina North (2640 reviews)

Comment

The signature pedicure was a little disappointing. Not sure what the ‘signiture drill’ is because I only had a pumice type exfoliate used on my feet. I booked this as I wanted a nice relaxing indulgent pedicure as I am in my last trimester of pregnancy and instead I got a very rushed (30min when advertised time is 50min) standard quality pedicure. Also the radio in the room was staticky and kept cutting in and out which was distracting and made it hard to relax. Never have I been disappointed with the quality of the service and treatments with pure indulgence so it was a bit of a shame.

Comment

I brought a facial and a massage for my mother in law and rather than the service that I paid for she was given a mani pedi. I could have gone and bought this for my mother in law for half the price and used the facial and massage for myself. We were both very disappointed with the decision making process for how my funds would be spent when I had clearly booked - and PAID for - a hot stone massage and facial.

Comment

Got a 40min massage with hot stones so 1 hour massage — it finished at 2:45pm instead of 3pm. I bought my partner the same massage and he got his temples rubbed and a head massage. Whereas I got only my back done. Not impressed I paid $210.00 got two different services and my massaged finished 15mins before it was meant to. Wouldnt recommend Robina — our normal pure indulgence is Northlakes and can’t fault Northlakes at all.

Comment

I had an eye brow wax by a therapist a few months ago and she burnt my eye lid with the wax. I went into the salon and showed the manager what had happened. I was told that they had made the staff member aware of what they did and will give her further training. Now a few months later I made an appointment and unfortunetly I got the same staff member again. I now have been burnt again. Very disappointed and will not be going back again.

Comment

Extremely over priced for booked hour long massage which was reduced to only 40 mins massage received. Kept waiting queue like without explanation or attendance. Not enough seating so i had to stand even though i arrived fifteen mins prior to apmt as was required. Eventually asked what i was there for and given ipad to covid log in, then more waiting standing up, without explanation. Eventually asked to go into massage room where was directed to disrobe for booked hour massage. Youngest Girl, as lovely and professional as she was, was 6 months experience at massage, and the actual time spent massaging was under 45 mins. Not worth it. $105 cost for a 40 min massage. I won the $100 voucher and would not go there to pay for a massage otherwise. Im not into spending a small fortune on skin care and it seemed it was such a shop. Pleasant girls in shop, but not worth the tall money cost for the overall experience/service exchange.

Comment

I was kept waiting nearly 15 minutes before I was taken in, then as we were running late I was told we wouldn’t do the light analysis, so in we went, the worst thing is my sister in in-law had a pedicure and on her way out accidentally knocked her two big toes, we were now out of time so she was charged $75 and we walked out with smudged toes, she got home and removed the polish and redid them, Just not good enough on a customer service, My sister in law was extremely disappointed