Pure Indulgence - Springfield (2700 reviews)

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Not the best experience on my 3rd visit. Hot wax was dropped on my ear and hair. Bit if hair was cut off as wax was stuck. No steam done. Was not relaxing at all. I found my 2nd visit better than the other 2.

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This is my third visit to this salon. I get a usual eye lash tint and brow tint. Last time I was there I was told by the person who did it that she put notes of my brow tint in my file. I was happy with the look of my brows at previous appointments, so today I booked in with the same technician, I made this booking over a week ago. This morning I got a call telling me that the person I booked with doesn’t actually do treatments today and that regardless she had hurt her back and couldn’t do it. I was assured that she had booked me in with senior technicians. Firstly I had a pedicure today as a special treat. I booked the $89 one which said it goes for 60 minutes. I was out in 50. I paid extra for a massage that lasted maybe ten minutes, but probably less. Not worth it in my opinion. The lady who did this was lovely though. Then I went for my next treatment. I had to go back to the waiting room and change rooms for this. I had a different person. She asked me what colour I like my brows. I mentioned the previous experience and how the woman had made a note of the colour she used. She went to check this. Then she came back said nothing for awhile and then asked me again about how I like my brows. I was very confused and said to match my hair. I was asked again - probably about five times over the course of the treatment. She also asked what eyelash tint I want, I said Violet black. She changed this to blue black violet and was adamant that it was blue black violet when previously I’ve only even had violet and it’s not been an issue. It’s my own fault for not just speaking up and saying no just violet. She barely acknowledged me, didn’t ask any questions, apart from constantly asking about my brows and then at the end to try and convince me to get an eye package. Third visit and I’ve not been able to book the same technician twice so the end result is so variable. My brows are so ridiculously dark compared to my complexion but I just wanted out of there. $153 and I felt like I wasn’t listened to or respected as a customer. Devastated with the results. One brow is actually darker than the other. Won’t be returning.

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Chose the celebrity pack thinking I would walk away with perfect brows . Walked away looking like a clown with uneven misshapened brows .

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It is to be a relaxing massage it was the worse experience I have ever had. Front room you have all the customers talking, staff talking, and noise from cars driving past Certainly was not pure indulgence

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The person that did my nose waxing needs re-training, the wax was put in the pulled out straight away, therefore the wax was still wet and my nostril was filled with wax. They then proceeded to pick at the wax non-stop with nil apology for the incompetence. Then with the second nostril, the therapist just pasted the wax in and around the nose and proceeded to pick at it until it came out. I’ve had dozens of nose wax appointments elsewhere and I have never experienced this technique or low quality of waxing. I will not be returning