Pure Indulgence - Springfield (2700 reviews)

Comment

i used a gift voucher and can not answer the value for money questions at this point in time. the rooms were lovely but at times you can hear staff moving boxes or dropping items onto the floor which is quiet distracting but Penelope was wonderful and extremely helpful, i thoroughly enjoyed my facial and will be coming back

Comment

I have been using pure indulgence for a very long time now, nearly 9 years. However recently a day before my appointment I was informed that my appointment that I had booked on a sunday had a surcharge! I had to then wait a few weeks to get the next appointment with my therapist. I am very disappointed with the way this has been handled and it has discouraged regulars as myself to find some place else. Being opened on both saturdays and sundays gives some options to working mothers who don't have time during the week. What a shame buisnesses don't care about communities anymore.

Comment

When i phoned to book for an appointment that day the salon was able to accommodate me but I dont believe the detail of the treatment was discussed. I assumed it was obvious it was the 1hr treatment I had bought as part of a series and the salon had that information given they were looking at my details to confirm the appointment - however when I arrived the therapist was 10 minutes late and asked if I was after the express treatment. I queried this and said it didnt sound like the package I had pre-paid so she went to investigate. I was told on her return that it was my error and when I booked I was told it was only an 'express' time slot but the therapist agreed to do the full treatment and stat 30 minutes past her time she was meant to finish. Whilst they were able to do my treatment I did feel like the way it was described that it was my fault and I had inconvenienced the salon which meant I didn't feel totally relaxed during my treatment like I normally do at the salon. The treatment itself was great - it was only the appointment and miscommunication that was a little problematic for me and I think could have been an easy thing to avoid in the future by confirming a few more things when booking the appointment.