Pure Indulgence - Springfield (2700 reviews)

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I have been to The Orion shop many times and have always had a great experience. This time however , not so much, First there was a big cockroach in the cupboard where i would put my personal belongings, so had to leave out on floor. I was quite cold during the time spent, but i should of told the lady. I think i have had that facial before, but this time i found it over whelming with all the treatments done on my face, seemed to be too much. Although that night my face did look and feel refreshed. Next time , i will go for a shorter time in a facial The back , neck and shoulder massage was fantastic, I always enjoy those.

Comment

Hi, I can't fault the massage at all from a very experienced therapist. However was disappointed that I was not advised that the stereo system was broken prior to my massage and therefore I could hear noise from the front reception of the salon and traffic from the Main Street and feel that if I was In a room towards the back of the salon my experience would have been quieter, therefore more enjoyable and relaxing. I was only offered a reschedule after questioning the therapist as could not hear the usual relaxing music and already unclothed to know it was not working!!

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Appointment was 20 mins late with no communication about it. I was 5 minutes early meaning I sat for 25mins.

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I will have to admit I am not a fan of the gloves on my face. It is ok on feet but not for a facial it just isn’t as enjoyable.

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I had been looking forward to a relaxing facial after a hectic week at work but it wasn't as relaxing as I hoped. My therapist did a good job but there were a couple of things that did take away from the experience which could be easily rectified. First, there's the form filling and questions prior to treatment which I understand are necessary. However, I was ready to switch off, not on. I would suggest an online form be sent prior to the visit to streamline processes. Secondly, my facial was done in the room closest to the street and I had to listen to noisy motorbikes, cars and people passing by. I think this room would be better suited to people getting non-relaxing treatments, such as waxing. Next, when getting dressed and undressed before and after the treatment I was disappointed as the room is next to the waiting area, has a basket for clothing/belongings and a tiny little mirror. I would prefer a more private experience and a cupboard to hang my clothing with a mirror on the door to prepare myself before going back out into the shopping mall. Finally, my suggestion relates to the payment area which is very small and there are products and information stacked on the counter, almost like a fort, which creates a barrier to communication and depersonalises the experience. I have been attending Pure Indulgence for many years and I feel it is slowing becoming more and more like a sausage factory, with the focus on getting more people through and less focus on the customer experience. I did book another facial treatment for two weeks time so it will be interesting to see if my experience is the same.