Pure Indulgence - Springfield (2700 reviews)

Comment

I attended the salon as I had been given a gift voucher. Before I even got into the room the therapist had already tried to upsell my voucher - suggesting that I spend more to get a better treatment. The therapist did a beautiful job but the whole time I was dreading coming back out, as I knew the add on selling would happen again. I understand this is a requirement of the salon - as it is a business and their main objective is to make money. But after a lovely relaxing experience it is horrible to be made to feel bad because you refuse to purchase their products. I know the products are very good and the actual massage and facial I got were lovely, but I will not return as pushy upselling is a massive turn off.

Comment

It was an unsettling experience. The clinician spoke to me about some rather disturbing things another client had told her, about mental health patients killing their children, somewhat graphic. I was really quite distressed by that. When I got home, I realized that she had done a rather poor job of half leg and Brazilian. Quite a bit of long fine hair left on both legs and other areas, that weren't ingrown. I have changed my next appointment to another clinician.

Comment

Had my eyebrows done and it is very evident that don’t match... one is significantly longer than the other and they are two different shapes. Paying $65 for an eyebrow wax and lip wax is beyond radiculous.

Comment

i used to go to pure indulgence for a particular employee who did such a good job - but she left. i haven't found anyone who can do facials the same quality I went for an hour facical and most of it was spent on massage. my skin felt the same as if I did it at home - I actually went home and did a deep clean at home and it felt better than leaving the salon

Comment

Was told treatment would take 2 hours when it took over 3 hours. People I was meeting with were a bit annoyed as it ruined plans. Seemed the therapist may have been new to some parts of the treatments (pedicure and massage) . And always the pressure to buy product throughout the treatment and after is annoying and cheapens the experience.