Pure Indulgence - Springfield (2700 reviews)

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Great as always :)

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I had booked a Pure Pamper package but didn't receive the hot stone therapy. The therapist was nice but her stomach was grumbling almost the whole way through the facial which was very off putting. During part of the facial, she left the room which again was distracting (last time I had this facial a different therapist gave me a full back and hand massage whilst the mask was drying as opposed to this therapist leaving the room). This therapist asked if the pressure was enough and when we pushed a little harder she said that was a hard as she could do which didn't allow me enough pressure. Both times she put the wheat bag over my eyes to block the light, I had to move it as I couldn't breathe through my nose and at one point she caught my ear as she turned my head which was painful. She also didn't use enough oil during the massage which also hurt at times. I am normally happy with my treatments from this salon but was very disappointed on this occasion and felt like my birthday vouchers were wasted.

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I was booked in for an under arm and leg wax. I was advised that my leg hair was probably to short to wax but was happy to go ahead and try anyway, I have no issue with this as I was informed and agreed to try so I take responsibility for that. However my underarm hair was long enough to wax but when I got home and looked large patches of hair where still there and that is not acceptable as well has this wax was dropped onto my shorts which then stuck to the back of my leg which I had to try and unstick and then had it over my hands and had to go out and ask for help and product to clean it off. Which she and was very helpful but this shouldn't have happened in the first place.I was also left with wax stuck all over my legs. Although the staff are friendly enough the level of service is not good enough and I will not be returning again. I was extremely disappointed with my experience, it was certainly not a Pure Indulgence at all.

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Lisa at Orion Springfield was great!

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It was an unsettling experience. The clinician spoke to me about some rather disturbing things another client had told her, about mental health patients killing their children, somewhat graphic. I was really quite distressed by that. When I got home, I realized that she had done a rather poor job of half leg and Brazilian. Quite a bit of long fine hair left on both legs and other areas, that weren't ingrown. I have changed my next appointment to another clinician.

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Jessica my consultant was wonderful, very friendly, professional and informative