Pure Indulgence - Springfield (2701 reviews)

Comment

When i phoned to book for an appointment that day the salon was able to accommodate me but I dont believe the detail of the treatment was discussed. I assumed it was obvious it was the 1hr treatment I had bought as part of a series and the salon had that information given they were looking at my details to confirm the appointment - however when I arrived the therapist was 10 minutes late and asked if I was after the express treatment. I queried this and said it didnt sound like the package I had pre-paid so she went to investigate. I was told on her return that it was my error and when I booked I was told it was only an 'express' time slot but the therapist agreed to do the full treatment and stat 30 minutes past her time she was meant to finish. Whilst they were able to do my treatment I did feel like the way it was described that it was my fault and I had inconvenienced the salon which meant I didn't feel totally relaxed during my treatment like I normally do at the salon. The treatment itself was great - it was only the appointment and miscommunication that was a little problematic for me and I think could have been an easy thing to avoid in the future by confirming a few more things when booking the appointment.

Comment

Love my facials at Pure Indulgence. It is so relaxing and I always come away feeling refreshed and skin rejuvenated.

Comment

I had my first experience with pure indulgence and it wasn’t the best. I’ve had pedicures at a few different places and I can say this one was the worst. I don’t think it’s value for money. The lady was friendly however she did cut my 2nd and 3rd toe which wasn’t very pleasant afterwards, the polish was applied poorly and I didn’t receive as much attention to detail as I have other places. I feel sorry for my best friend who spent money to buy me a voucher. Sorry but I’ve had much better pedicures.

Comment

They are always professional and provide a nice and relaxing atmosphere and treatment. The only things I would suggest (and I have had friends say the same thing) is having something softer to rest your forehead on during massage as the pressure from the table can cause a pressure headache. It happens every time I come. Also, maybe offering a free sample of a product we are interested in trying

Comment

Needs better relaxation music, the music was like on telephone hold music

Comment

Had my eyebrows done and it is very evident that don’t match... one is significantly longer than the other and they are two different shapes. Paying $65 for an eyebrow wax and lip wax is beyond radiculous.