Pure Indulgence - Springfield (2700 reviews)

Comment

The general energy of the salon is horrible, lots of tension possibly between the staff? However, the lady attending to us does a good Koh but it it wasn’t for her I’d find somewhere else. The staff turn over is high here and clearly it’s not a happy place to work and it resonates

Comment

Tell new clients to arrive 10 minutes early so they can fill in necessary paperwork. A spa room which the door opens into the reception where people can look in made me very uncomfortable. Additionally, the. noise from reception was heard. Not at all relaxing! My hair and eyes were covered in oil. I appreciate staff need to sell products but having being spoken to mid facial is off-putting.

Comment

At the start of the treatment and again at the end I felt like I was constantly being sold to. They tried to upsell treatment package and products, and then massage packages. It makes me not want to go back. The massage itself was good and the consultant was friendly. When I was getting changed at the end of the treatment a small cockroach crawled across the floor. Not a good look.

Comment

Very expensive and not sure if I was sold correct product for my skin. Felt a bit pushed into buying it

Comment

After having such great service thus far, I’m really disappointed this time around. My appointment was pushed back to accommodate illness in the pure indulgence team. I was having eyebrows and waxing, I had another appointment so as if everything could still be fit in, which the ladies were ok to do, but it was rushed. My eyes were ready scrubbed hard to get the dye off, no one rubs ladies eyes this hard as it’s terrible for damaging eyes. Then I was left with dye colour of almost orange in my eyebrows still hasn’t come off 4 days later, and a black dye smudge under my left eye which lasted the whole weekend.

Comment

The nail polish is all under my nails. Bubbles in the finish and streaks. I also had a massage that has left me more sore than when I arrived. My neck absolutely hurts now and have a pounding headache. Not the first time I have left like this after a massage from there. Had a gift card so had to use it with them.