Pure Indulgence - Springfield (2700 reviews)

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I have been to The Orion shop many times and have always had a great experience. This time however , not so much, First there was a big cockroach in the cupboard where i would put my personal belongings, so had to leave out on floor. I was quite cold during the time spent, but i should of told the lady. I think i have had that facial before, but this time i found it over whelming with all the treatments done on my face, seemed to be too much. Although that night my face did look and feel refreshed. Next time , i will go for a shorter time in a facial The back , neck and shoulder massage was fantastic, I always enjoy those.

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I had the same treatment a year ago. But it's now the same price and 20 minutes shorter. I felt it was over priced.

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To elaborate on my ratings: I had booked in for a medibac facial (I didn't really know what I wanted, I just wanted a good cleanse & to get rid of a couple of white pimples). The lady at the counter asked my concerns & suggested that I have a different facial (the Age Smart Facial)as my skin didn't need the medibac , she also mentioned that the facial she had changed me to may sting a little but it would cleanse my face. One of the first comments Amanda (my therapist on the day) made was using the phrase of 'people of my age' (said like we are from another planet or worst still; a retirement home perhaps) & whilst I understand I am no spring chicken anymore (I'm 46) it wasn’t a great start to my experience; could I suggest that perhaps we could use a comment such as 'more mature skin'? Once in the room I was asked if I have a skin regime, when I explained that I worked 14hr days & that it was almost nonexistent, I was lectured that as a beauty therapist she needs to know that she is not wasting her time & that I will continue to look after my skin after she does the facial. I decided to switch off and try to relax because I not only work 10-14hr days; I do this 6 days a week & was really looking forward to this hour of being pampered. The facial itself was average; the technique was lacking energy and there were a couple of times where nothing was happening which is something I haven’t experienced before, usually the therapist will either explain what is going on or be doing something; never nothing at all. Nearing the end of the facial Amanda massaged one of my arms and then announced that I was finished, I was a little confused as I thought firstly, that both arms would be done (if any at all) & secondly was that I hadn’t felt any of the treatments ‘tingle’ my skin nor make it feel cleansed. Amanda said that I must have very tough skin because her hands were still tingling and that she had done heaps of facials in the past and that they had felt the tingling so my skin must be really tough, she then left the room with the lights still dimmed for me to get dressed so I opened the door for lighting however another lady walking past the room offered to turn on the light. When I went to the counter to pay the lady I spoke with when I first came in asked me how I felt, when I told her that I wasn’t sure if I would have that facial again as my skin felt clogged, heavy and that I was a little confused as only one arm had been massaged and no ‘tingling feeling’ as she explained; she was very quick to brush over my comments & go on to explain about the special on microdermabrasion. This left me feeling a little frustrated with the whole experience. As I am a regular customer of this salon I have put the incident down to a bad day, inexperience and or a ‘one off’ (I am hoping) occurrence however I thought you could use the feedback for training, reference, etc. As a business owner I understand the concept of up selling and I know that I would have been more than happy to purchase a microdermabrasion deal however after no one being interested in my feedback & the experience as a whole, I was not in the mood to purchase anything, this resulted in no up sell and the potential loss of a customer.

Comment

I was disappointed with the cleanliness of the room that my treatment was in, when lying on my stomach I could clearly see that the wall had lots of various marks on it and the floor was very dirty and sticky. This is very unusual as I have not noticed this before with my treatments, the staff were very friendly and I was happy with the treatment, the cleanliness is a bit concerning.

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I have always found Pure Indulgence at Springfield to be very professional and friendly. The prices are some what high and I will admit I would have to stop going if the prices increase again. But all the girls there are super friendly and helpful.

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I received a "Pure Escape" spa package for Christmas that I recently utilised. The package was for a half hour back massage with hot stones included. Also included was an Essential Pedicure. The massage was very enjoyable and relaxing. However, there were a couple of things that I was a little disappointed about with the pedicure. Given this package was $130 I would have expected at least some sort of foot massage but this wasn't included (my favourite part!). The polish applied to my toes was not to my standard and had some patchiness about it. The other issue I had was with the exfoliation of my lower legs as one of the first steps of the pedicure which then left my legs itching the whole way through. There was no moisturiser applied. I can only assume these things cost more. Not value for money in my opinion. Another issue I experienced was there was competing music playing i.e. the relaxing salon music and music from another store I assume. Not their fault I no, but not totalling relaxing.