Pure Indulgence - Springfield (2700 reviews)

Comment

My consultant was lovely and a perfectionist. I therefore had full trust in her.

Comment

I think you need to look at a loyalty system. I spend $90 every 4 weeks approx and I get nothing for my loyalty. A discount of some sort by using a points system would be good for example $1 = 1 point and you can use these points to pay for products and or services. Or perhaps a calendar that gives each loyal patron a discount on a variety of services. The prices are a little high but if you had a reward system people would not look at going else where that does offer something.

Comment

I was a bit concerned about the lack of precautions taken during this period given particularly that this suburb is one of the recent ones causing concern I think masks should be worn for treatments. I also was not asked any questions or if I had checked in on the app and was not asked to wash my hands or sanitise. When I queried this their therapist suggested I could wash my hands if I wanted to and when I queried about the questionnaire ( I’d way through my treatment) the response was a query to me as to whether I had scanned in and that head office had not directed the wearing of masks My therapist was lovely but I wish I had been more assertive from the beginninf about wearing a mask as I do feel a bit on edge.

Comment

A very relaxing treatment although a little expensive to be able to be repeated regularly. N.B. I have rated professional advice received as 1 as I did not receive any; I did however not require any either. I did try to leave this response blank but was unable to.

Comment

Great service but towels were a bit harsh and not soft enough. Also massage of feet was forgotten which was disappointing but overall great service and products

Comment

I was very happy with the quality of massage I received. I would go back again.