Pure Indulgence - Springfield (2700 reviews)

Comment

i used to go to pure indulgence for a particular employee who did such a good job - but she left. i haven't found anyone who can do facials the same quality I went for an hour facical and most of it was spent on massage. my skin felt the same as if I did it at home - I actually went home and did a deep clean at home and it felt better than leaving the salon

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Had my eyebrows done and it is very evident that don’t match... one is significantly longer than the other and they are two different shapes. Paying $65 for an eyebrow wax and lip wax is beyond radiculous.

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It was an unsettling experience. The clinician spoke to me about some rather disturbing things another client had told her, about mental health patients killing their children, somewhat graphic. I was really quite distressed by that. When I got home, I realized that she had done a rather poor job of half leg and Brazilian. Quite a bit of long fine hair left on both legs and other areas, that weren't ingrown. I have changed my next appointment to another clinician.

Comment

I attended the salon as I had been given a gift voucher. Before I even got into the room the therapist had already tried to upsell my voucher - suggesting that I spend more to get a better treatment. The therapist did a beautiful job but the whole time I was dreading coming back out, as I knew the add on selling would happen again. I understand this is a requirement of the salon - as it is a business and their main objective is to make money. But after a lovely relaxing experience it is horrible to be made to feel bad because you refuse to purchase their products. I know the products are very good and the actual massage and facial I got were lovely, but I will not return as pushy upselling is a massive turn off.

Comment

Hi, had a nice facial today and the lady was very friendly and knowledgeable. I was disappointed though that I could smell cigarette smell throughout my appointment and I felt that there was a little too much emphasis on selling the products. This took away from the overall experience that I have had previously with my facials.

Comment

This is the second time I have been to pure indulgence springfield and not been that happy with my experience. The lady that did my brows asked me what I wanted and I told her just tidied up and I'd like the width of them to be kept roughly the same. She then drew guide lines on my face which I have never had done before and I've been getting my eyes brows waxed for at least 6 years now. That didn't bother me too much but she kept asking me what did I think and what do I want when I felt I'd explained to her what I wanted. I come to a professional in the hope they will know what will look best and be able to wax accordingly but I felt I had to keep telling her what hairs to pluck. In the end I just wanted to get out of there but wasn't that happy with the final result.