Pure Indulgence - Springfield (2700 reviews)

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Previous experiences have been good. However, I was not satisfied with the service of my last appointment. I had a eyebrow and lip wax, and hardly any difference was made to my eyebrows and half my lip still had significant hairs remaining. I believe this was due to inexperience so I called the salon to alert them to my dissatisfaction and they were happy to fix the situation immediately.

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Rachael did a great job...friendly, warm and professional. I would request her as my therapist when I next return to Pure Indulgence.

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Thank you Kathleen- great massage as always :) and thanks Ally - such friendly service on the desk :)

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Unfortunately my regular lady was off sick which I wish I would have known and would have made appointment for another time! My experience is usually great but this time it was rushed, not as much attention to detail and I don't think she washed her hands after massaging my feet!

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I enjoyed the lovely calm, peaceful environment. The young lady did a wonderful job sculpting my eyebrows. Would have liked to be made aware of any creams or lotions that were used on my face before they were administered as I am allergic to anything containing teatree and was a little worried. The ladies are lovely and polite and my young lady had a wonderful personality, I enjoyed the experience.

Comment

I think you need to look at a loyalty system. I spend $90 every 4 weeks approx and I get nothing for my loyalty. A discount of some sort by using a points system would be good for example $1 = 1 point and you can use these points to pay for products and or services. Or perhaps a calendar that gives each loyal patron a discount on a variety of services. The prices are a little high but if you had a reward system people would not look at going else where that does offer something.