Pure Indulgence - Springfield (2700 reviews)

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The therapist Pippa did an amazing massage and facial , thank you

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Had a lovely facial this morning. Kathleen was professional and caring, I'm looking forward to my next visit.

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Relaxing massage with wonderful advice :) feeling so much better now

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I booked a facial peel/neck and shoulder massage value deal. Apologies for not remembering the name of the treatment. I must say that I was very disappointed. Firstly, I was assured that the peel was very mild and suitable for sensitive skin however I had to ask to have it removed almost as soon as it was applied as it stung my skin. Secondly, it was a very cold day and the room, the therapist's hands and the rubber mat under my shoulders were very cold. Thirdly, I remember being peeled from the rubber mat, which also hurt, as the therapist attempted to massage my shoulder area and lower back area...whilst I was still laying on my back. If I had actually known this was the actual back massage, and not just a prelude to a massage, I would have asked for something much firmer. Fourthly, I didn't know that a neck and shoulder massage included the upper breast area and found this rather odd. Lastly, after having my face stung and face rubbed for nearly half an hour I stood in the foyer with my hair covered in oil and a red face, dreading the walk to the car. The therapist then said my face was red and I should buy their products to fix my uneven skin. I politely purchases a tiny tube of very expensive eye serum and left. I most likely will never to return.

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The best part is during your facial when you get a warm foot massage and you are tucked in to a nice warm bed 😊 it's so cozy and very relaxing. I always get amazing advice and the experience is personalised to my needs. 10/10!

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Staff are so friendly and helpful especially Pipa