Pure Indulgence - Springfield (2700 reviews)

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I was mucked around twice and had to come back for a third time to get the service done. Once there, I found the experience fairly underwhelming. Glad I had a gift voucher for half of the cost - wouldn't have been impressed having to pay the full $85 for what I got. (Hot oil foot treatment) The therapist was nice, but overall a pretty ordinary experience. Advertised as a one hour treatment, but only lasted 40 minutes.

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I got my legs waxed and when i got home there were still heaps of hairs still on my legs.

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I didn’t want to be rude but I’m extremely unhappy with my eyebrows. My formal is next Saturday and I have no hope in them. Firstly, the tint is way too dark for me and looks a little bit silly. Secondly, despite how friendly and lovely my attendant was I felt she didn’t care about the way they looked and when she showed me the mirror I asked to make them more even and she only evened up one. I have been to the salon before and am always happy with the result but I really don’t like the way they look. I spent $40 on them and to say I’m extremely unhappy and quite annoyed at the result is understatement.

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I booked a facial peel/neck and shoulder massage value deal. Apologies for not remembering the name of the treatment. I must say that I was very disappointed. Firstly, I was assured that the peel was very mild and suitable for sensitive skin however I had to ask to have it removed almost as soon as it was applied as it stung my skin. Secondly, it was a very cold day and the room, the therapist's hands and the rubber mat under my shoulders were very cold. Thirdly, I remember being peeled from the rubber mat, which also hurt, as the therapist attempted to massage my shoulder area and lower back area...whilst I was still laying on my back. If I had actually known this was the actual back massage, and not just a prelude to a massage, I would have asked for something much firmer. Fourthly, I didn't know that a neck and shoulder massage included the upper breast area and found this rather odd. Lastly, after having my face stung and face rubbed for nearly half an hour I stood in the foyer with my hair covered in oil and a red face, dreading the walk to the car. The therapist then said my face was red and I should buy their products to fix my uneven skin. I politely purchases a tiny tube of very expensive eye serum and left. I most likely will never to return.

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I had booked a Pure Pamper package but didn't receive the hot stone therapy. The therapist was nice but her stomach was grumbling almost the whole way through the facial which was very off putting. During part of the facial, she left the room which again was distracting (last time I had this facial a different therapist gave me a full back and hand massage whilst the mask was drying as opposed to this therapist leaving the room). This therapist asked if the pressure was enough and when we pushed a little harder she said that was a hard as she could do which didn't allow me enough pressure. Both times she put the wheat bag over my eyes to block the light, I had to move it as I couldn't breathe through my nose and at one point she caught my ear as she turned my head which was painful. She also didn't use enough oil during the massage which also hurt at times. I am normally happy with my treatments from this salon but was very disappointed on this occasion and felt like my birthday vouchers were wasted.

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My therapist left rhe room 4 times during the treatment, she also continuously talked throughout the treatment and kept pushing the facial series. Personally felt the treatment was a bit underwhelming