Pure Indulgence - Springfield (2700 reviews)

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I bought a 3 time visit for facial and was upsold before the experience in the last two visits. Ruined my relax time. Advise me after, I wanna relax and chill or at least advice when using the product on me. That way I know what smell and feel it offers???

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The massage and facial was lovely and the therapist was really nice . But I felt really oily at the end of the treatment as I didn’t get any of it hot toweled off and when I stood off bed I almost slipped a little as oil was still on my feet . the advice was really nice but I came for relaxation as I had few personal issues in home life so needed to take my mind off it to feel better not really to focus on my concerns as I got products at home that I love . Also I wish I was asked about putting stuff over my eye las extensions as I got a bit of a shock and I had just had them refilled two days ago and didn’t want product over them and the product went into my eye but I didn’t wanna say anything and make the therapist feel bad as she was really lovely .

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Nothing special. Thought they were far too focused on up selling me other services and products than making the experience Great. I will look for elsewhere for a more relaxed experience

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I was really looking forward to trying out Pure Indulgence. Unfortunately, the overall atmosphere wasn’t relaxing, nor indulging. The music in the treatment room was way too loud. The therapist talked too much, didn’t ask me how I would like the massage to ensure my experience was how I liked it and seemed disinterested so the treatment could have been better.

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I was booked in for an under arm and leg wax. I was advised that my leg hair was probably to short to wax but was happy to go ahead and try anyway, I have no issue with this as I was informed and agreed to try so I take responsibility for that. However my underarm hair was long enough to wax but when I got home and looked large patches of hair where still there and that is not acceptable as well has this wax was dropped onto my shorts which then stuck to the back of my leg which I had to try and unstick and then had it over my hands and had to go out and ask for help and product to clean it off. Which she and was very helpful but this shouldn't have happened in the first place.I was also left with wax stuck all over my legs. Although the staff are friendly enough the level of service is not good enough and I will not be returning again. I was extremely disappointed with my experience, it was certainly not a Pure Indulgence at all.

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The massage itself was great. However, the therapist kept getting my hair caught up in her hands and all the oil which was gross given usually you'd expect them to wrap it out of the way in a towel for you. None of the massage oil was wiped off with a warm damp cloth at the end so I was left completely covered in a thick layer of oil from head to toe after the massage which was gross. I also didn't like how the therapist immediately tried to upsell me massage packages right after the massage was completed while I was still lying naked on the massage table...I wouldn't go back again or recommend this place to a friend.