Pure Indulgence - Springfield (2700 reviews)

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I used to love going there when the staff ( good manager also) was great ans super friendly and reliable service. I'm not sure what is happening there but the staff change very frequently and you can never get the same therapist etc. Today the person on the cashier was not friendly at all, very sour indeed. I could say a lot more but I'm generally not the type that likes to critize but would like Pure Indulgence to improve and get back to what it used to be as it is closer for me there. The service is so much better at Indooroopilly and Carindale store but unfortunately more difficult for me to get there. I have not had more treatments lately as I dread who I'm going to get and the service does not draw you in to go back any time soon.

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I had my first experience with pure indulgence and it wasn’t the best. I’ve had pedicures at a few different places and I can say this one was the worst. I don’t think it’s value for money. The lady was friendly however she did cut my 2nd and 3rd toe which wasn’t very pleasant afterwards, the polish was applied poorly and I didn’t receive as much attention to detail as I have other places. I feel sorry for my best friend who spent money to buy me a voucher. Sorry but I’ve had much better pedicures.

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The person that did my nose waxing needs re-training, the wax was put in the pulled out straight away, therefore the wax was still wet and my nostril was filled with wax. They then proceeded to pick at the wax non-stop with nil apology for the incompetence. Then with the second nostril, the therapist just pasted the wax in and around the nose and proceeded to pick at it until it came out. I’ve had dozens of nose wax appointments elsewhere and I have never experienced this technique or low quality of waxing. I will not be returning

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It is to be a relaxing massage it was the worse experience I have ever had. Front room you have all the customers talking, staff talking, and noise from cars driving past Certainly was not pure indulgence

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Chose the celebrity pack thinking I would walk away with perfect brows . Walked away looking like a clown with uneven misshapened brows .

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This is my third visit to this salon. I get a usual eye lash tint and brow tint. Last time I was there I was told by the person who did it that she put notes of my brow tint in my file. I was happy with the look of my brows at previous appointments, so today I booked in with the same technician, I made this booking over a week ago. This morning I got a call telling me that the person I booked with doesn’t actually do treatments today and that regardless she had hurt her back and couldn’t do it. I was assured that she had booked me in with senior technicians. Firstly I had a pedicure today as a special treat. I booked the $89 one which said it goes for 60 minutes. I was out in 50. I paid extra for a massage that lasted maybe ten minutes, but probably less. Not worth it in my opinion. The lady who did this was lovely though. Then I went for my next treatment. I had to go back to the waiting room and change rooms for this. I had a different person. She asked me what colour I like my brows. I mentioned the previous experience and how the woman had made a note of the colour she used. She went to check this. Then she came back said nothing for awhile and then asked me again about how I like my brows. I was very confused and said to match my hair. I was asked again - probably about five times over the course of the treatment. She also asked what eyelash tint I want, I said Violet black. She changed this to blue black violet and was adamant that it was blue black violet when previously I’ve only even had violet and it’s not been an issue. It’s my own fault for not just speaking up and saying no just violet. She barely acknowledged me, didn’t ask any questions, apart from constantly asking about my brows and then at the end to try and convince me to get an eye package. Third visit and I’ve not been able to book the same technician twice so the end result is so variable. My brows are so ridiculously dark compared to my complexion but I just wanted out of there. $153 and I felt like I wasn’t listened to or respected as a customer. Devastated with the results. One brow is actually darker than the other. Won’t be returning.