Pure Indulgence - Sunshine Plaza (2692 reviews)

Comment

My appointment was with Ashley, it was actually a lovely experience. Ashley was professional, particular and very good at her job. I will certainly be going again.

Comment

I was very disappointed with the service that I received today. I understand that I was running a little late for my appointment due to the wet weather and the amount of traffic on the road and the line up of traffic entering the Sunshine Plaza car park but did not expect to arrive at the counter and be told that I could not have my requested treatment done as there was no time to allow for it. I was asked to book at a later time with a different staff member which I was unable to do. After expressing my disappointment I was put in to have my eyebrow wax and tint with one staff member then had to change rooms and have a different member tint my eyelashes. I did not find the experience relaxing at all, I found it rushed. I did not receive the usual head massage and came out with a very sore and red eye which has never happened to me before. Previously I have been the one sitting in the waiting room as they have been running behind but the one time I was late for good reason I was not treated in a way I would expect. I don't feel I should have been charged the full price considering I did not get the experience that I would usually receive. I feel there should be enough time between appointments to allow for times when either the client or staff member if running a little behind time.