Pure Indulgence - Sunshine Plaza (2689 reviews)

Comment

I was disappointed with my recent visit. I am finding that each visit is inconsistent with the previous. One of the main reasons I go to Pure Indulgence is because I enjoy the head or hand massage BUT during this visit I did not receive this, the lights were not dimmed at any time so I did not find my visit relaxing at all. I feel I could have gone to a hair salon, sat in a chair, paid less money for the same treatment. This is not the first time I have been disappointed. My visit before this one was great, the one before that disappointing, I said then that I felt it was time to go elsewhere and after this recent visit feel it is time. Also the girl told me that my eyebrows were uneven, one longer than the other. I never pluck or wax my own eyebrows, I have only ever had them done at Pure Indulgence. I have been a regular customer for quite some time now.

Comment

I received a 2 hour pamper pack as a Mothers Day gift from my daughters who wanted their Mum to have a relaxing experience. I stressed this to the consultant. Whilst I had a fabulous massage and facial, I was bombarded with hard sell all the way through. I had an extremely difficult week at work and just wanted to unwind. I did not want to buy products, I just wanted my pamper session. My daughters were very sad that the hard sell occurred and I have asked them to not give me another voucher from your business.

Comment

I had a pedicure at Pure Indulgence and was quite disappointed. The therapist was struggling to get the filing machine to work, it took about 10mins all up for her to replace it and get it working. I had assumed that this would mean my pedicure would go for an extra 10 minutes but it didn’t! Then once I’ve gotten home, I’ve noticed that the polish is smudged all over my toes (definitely not from me as I sat in the waiting area for 15mins after to let them dry) and my heels have definitely not been filed properly. Not only do they still feel scratchy, they look horrendous! All in all, I feel pretty ripped off for paying $89 for a pedicure to go home and feel like I need another one tomorrow!

Comment

I booked the Smart Woman Facial using the Dermalogica's Age Smart products as advertised and purchased a pack, particularly because Dermalogica products were being used. The service was wonderful, the therapist amazing. However, I was dismayed to find only Yuva products on the bench after my treatment, no sign of any Dermalogica products. Very disappointing.