Pure Indulgence - Sunshine Plaza (2689 reviews)

Comment

I was once again disappointed that I did not receive either a head or hand massage whilst waiting for my eyes to be done. This has been an ongoing complaint of mine as there seems to be no consistency with the staff members. I was also a little disappointed as when I phoned to make a booking I asked for a specific person and was told she was fully booked. I sat in the waiting area for 40 minutes waiting for my daughter to have her treatment and the whole time the girl I had requested was at the front desk and not with clients.

Comment

Booked appointment online but when arriving at salon was told that usually gift vouchers are not accepted on Sundays. No mention of this when booking was made. An "exception" was made and I was allowed to go ahead with appointment. The voucher $250 was purchased first week of January and given to me by my son so it was a bit off putting. Pure Indulgence has been paid in advance for services by way of the voucher so why wouldn't vouchers be accepted on a Sunday? The services were done well but I used the remaining amount left on the voucher for product so as to avoid returning.

Comment

The young lady who took care of me seemed very pleasant. To be honest I found the experience frustrating. On a number of occasions she literally didn't do anything. For example when she asked if I would like a head massage while I had a mask on I said yes absolutely, she literally sat at the head of the bed with her hands on my head and did nothing. I actually thought she had fallen asleep. It was all very strange. To be honest I was lucky enough to come today using a gift voucher. If I had been paying myself I would have been very disappointed.

Comment

My therapist was lovely, but put WAY to much pressure on my face during the massage, it's never nice to have that much pressure on your eyelids, I'd been to the hairdresser earlier that day and I came out with all oil in my hair and I still had some muddy mask left on the side of my nose... I don't want to complain, but I don't really think that I should ever have to walk out with oily hair..kind of ruins the experience, was far from the best I've had.. Wouldn't go back and see that therapist again.

Comment

I really dislike the amount of upsell from that therapist. I really don't want to hear about all your promotions and deals while getting my waxing done. If the promotion is related to the service I am receiving then maybe its ok. But seriously, my last visit was constant upsell. It was overkill. I had said I was interested and didn't need any more products and that I really didn't have the money, but it continued. I was almost at the point of saying 'enough with the upsell, I don't want to hear another thing". It also left me consider if I would return to Pure Indulgence for my waxing or demeralogica purchases in the future. I already received text messages about discounts. I would hate to think that this occurs when someone comes in for a relaxing massage or something.