Pure Indulgence - Sunshine Plaza (2689 reviews)

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I found the use of a tap frequently during treatment distracting as well as being able to hear staff chatting the the hallway. Technique and skill Could have been better although my therapist was lovely.

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Overall, quite sad. 1. Manicure - cuticles were not even, so polish wasn’t laid down even; a few bubbles on several nails and bumps. The result doesn’t look professional. 2. Pedicure - for some reason an add on of peeling mask took away massage time. If I’m paying more, shouldn’t I receive that I paid for as well as an extra that I later agreed to? Nail polish on both big toes wasn’t evenly distributed - visible brush strokes. 3. Not sure why waxing of face was done at the end, as I left with a red face. At the start would have made more sense.. also brows still had random hair and should have been removed with twisters, instead I have to do the clean up myself.. I didn’t expect much but was hoping at least I wouldn’t have feel bad after the appointment. While the entrance looks nice, the rooms need some improvement. Sink tap is rusty or dirty, hard to tell. The pedicure basic looked rusty too.. The chair is not comforter neither for manicure nor pedicure. Had to awkwardly sit for both of them, very sore after a couple of hours..

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The products were slapped on and off. No neck area done. Very poor.

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I had a full body massage. Upon arrival to the salon, I was asked to complete a small questionnaire about the sort of massage experience I was after - e.g. gentle, medium or hard and what area to target, etc. I indicated that I would like a medium to hard massage. I told the therapist that I would really prefer a hard massage targeting my upper back to relieve tension. She told me that she wouldn't be able to do a very hard massage as she had been to the gym the day before and had sore arms. I found this to be quite unprofessional - I too go to the gym and am sore after, but it is not an excuse I have used for sub-par performance at work. My treatment felt more like a back rub than a massage so it was pretty disappointing paying $105 for this service. To be fair, the leg and foot massage was quite good. However, a head massage directly followed the foot massage without a hand wash in-between which was a little off-putting. I have had full body massages previously at other salons that have been much better experiences than this. I looked forward to this massage for a while and sadly it was quite underwhelming.

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I came into use one of my winter facials prior to my birthday in two days. I was hoping to feel relaxed and rejuvenated but left feeling like I'd wasted my time and an expensive treatment. I don't like complaining and like to feel grateful at all times but sadly not this time. I will go back to pure indulgence I'll just be mindful as to who I get a treatment with next time.

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I had an appointment Thursday afternoon for a signage pedi + mani cost $128. I brought my own non-toxic vegan polishes - base coat, colour and top coat. The therapist advised that in the 1.5hours allocated, there would not be time to use base coats. During the pedi the therapist used a disk sander. I have 2 cuts and burns on my feet. The therapist did only made a small trim of one cuticle on my feet. At the conclusion of the pedi, the therapist said there wasn’t time to paint my nails, then said she would as there was a gap to the next booking. She took off my old polish and painted my nails. I was shocked as I’d assumed I’d at least get the manicure I paid for. The paint job is terrible and I went to another salon and had them redone. I didn’t complain, as it was my birthday and my husband was taking me to an elegant dinner and I fid not want the drama. Extremely disappointed.