Pure Indulgence - Sunshine Plaza (2689 reviews)

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I received a 2 hour pamper pack as a Mothers Day gift from my daughters who wanted their Mum to have a relaxing experience. I stressed this to the consultant. Whilst I had a fabulous massage and facial, I was bombarded with hard sell all the way through. I had an extremely difficult week at work and just wanted to unwind. I did not want to buy products, I just wanted my pamper session. My daughters were very sad that the hard sell occurred and I have asked them to not give me another voucher from your business.

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I had a pedicure at Pure Indulgence and was quite disappointed. The therapist was struggling to get the filing machine to work, it took about 10mins all up for her to replace it and get it working. I had assumed that this would mean my pedicure would go for an extra 10 minutes but it didn’t! Then once I’ve gotten home, I’ve noticed that the polish is smudged all over my toes (definitely not from me as I sat in the waiting area for 15mins after to let them dry) and my heels have definitely not been filed properly. Not only do they still feel scratchy, they look horrendous! All in all, I feel pretty ripped off for paying $89 for a pedicure to go home and feel like I need another one tomorrow!

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I booked the Smart Woman Facial using the Dermalogica's Age Smart products as advertised and purchased a pack, particularly because Dermalogica products were being used. The service was wonderful, the therapist amazing. However, I was dismayed to find only Yuva products on the bench after my treatment, no sign of any Dermalogica products. Very disappointing.

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I love coming to pure indulgence unfortunately I have just had the worst treatment ever.it was way to rough for the facial and the hot stones massage was too dry on my skin .i was very dissapointed with my visit

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I could here a fair bit of noise outside the room when I was getting my treatment. People talking far too loud and banging around. The massage was ok but didnt seem like there was much to it just effleurage and light friction. Same movement over and over again. There wasnt really any advice given so hard to put a number on it.

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I felt as though the lady I had should not have been working because she appeared very sick and would constantly sniffle/cough throughout my treatment. I felt she spent a lot of time stopping to blow her nose which took away from my relaxation.