Pure Indulgence - Sunshine Plaza (2689 reviews)

Comment

I was once again disappointed that I did not receive either a head or hand massage whilst waiting for my eyes to be done. This has been an ongoing complaint of mine as there seems to be no consistency with the staff members. I was also a little disappointed as when I phoned to make a booking I asked for a specific person and was told she was fully booked. I sat in the waiting area for 40 minutes waiting for my daughter to have her treatment and the whole time the girl I had requested was at the front desk and not with clients.

Comment

Wasn’t asked what shape I would like my brows before beautician started. It was a dimly lit room. I would have thought a brightly lit room or a ring light/ magnification would be of benefit. Beautician was very pleasant.

Comment

It is a tiny place and no room to sit and chat with consultant. The rooms are tired and dirty looking. Emily was lovely and chatty

Comment

While the service was wonderful, unfortunately the towels and sheets seemed old and dirty. I felt they may not be changed after every client. There appeared to be particles on the top and inside the bed. Sorry.

Comment

The overall massage was good and received excellent service. My concern was around the added extra which I purchased (at a $20 cost) as I was not 100% certain that I even received the post massage balm. I say this as I had received a standard massage in the month/s earlier and did not notice a difference in the service given. Also shortly after the massage my right elbow started aching to which I can only put it down to the therapist hyper-extending my elbow. It is still quite painful today and have had to put ice on it to assist with the sensitivity.

Comment

Thoroughly enjoyed the treatment & my therapist was very good. Perhaps some feedback on how my skin was prior to the treatment would have been helpful to change my regime or products.