Pure Indulgence - Sunshine Plaza (2689 reviews)

Comment

I had a 60 min massage unfortunately my therapist seem to use only a few moves that she repeated 10-13 times each (yes I counted). It was very repetitive and possibably the worst massage. The therapist was polite and friendly it just did not appear that she was experienced/trained in massage. I was very disappointed and based on this I would be very unlikely to recommend or return. Thank yiu

Comment

I often use your services and have always came out very happy with the results and price. Today however I was not happy at all with the way the girl did my eyebrows very poor don’t even look like they have been done. Normally after my previous appointments my score would be much higher sadly not today very poor job.

Comment

I have been happy with Pure Indulgence services and rate my experience high. Not this time - it was disappointing - I had eyebrow wax and colour ($37). I was there about 15 minutes (not 30 minutes as advertised). Usually I get nice massage on the eyebrows, get recommended products and specials. This time it was tint and wax - painful and no soothing massage. Colour on my brows is too dark and shape not good. Unfortunately the lighting in the premises was not good so didn't see the real colour until I got home. I am not sure if I will risk of going back to Mothers Day special. I would expect same level of service each time (no short cuts like it was done with my experience today). Not sure if I come back.

Comment

My therapist appeared to have no enthusiasm for the task, had no advice, slapped on the products without any delicacy, got cleaner and exfoliant in my mouth and eyes, and left my skin dry with out any product (post exfoliation) during the lip shoulder massage for about 10 mins- my skin felt like it was about to crack. It was actually so bad it was amusing, but it won’t tempt me back again! Not sure if she was new or just having a bad day!

Comment

I had an appointment Thursday afternoon for a signage pedi + mani cost $128. I brought my own non-toxic vegan polishes - base coat, colour and top coat. The therapist advised that in the 1.5hours allocated, there would not be time to use base coats. During the pedi the therapist used a disk sander. I have 2 cuts and burns on my feet. The therapist did only made a small trim of one cuticle on my feet. At the conclusion of the pedi, the therapist said there wasn’t time to paint my nails, then said she would as there was a gap to the next booking. She took off my old polish and painted my nails. I was shocked as I’d assumed I’d at least get the manicure I paid for. The paint job is terrible and I went to another salon and had them redone. I didn’t complain, as it was my birthday and my husband was taking me to an elegant dinner and I fid not want the drama. Extremely disappointed.

Comment

I came into use one of my winter facials prior to my birthday in two days. I was hoping to feel relaxed and rejuvenated but left feeling like I'd wasted my time and an expensive treatment. I don't like complaining and like to feel grateful at all times but sadly not this time. I will go back to pure indulgence I'll just be mindful as to who I get a treatment with next time.