Pure Indulgence - Sunshine Plaza (2687 reviews)

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I had a spa pedicure. No explanation of what was to come or even asked if I had one before. An explanation of what was going to happen at the beginning would be helpful so you feel more comfortable when you have something covering your eyes and she is trying to get you to do things with your feet. A towel to help support the lower back would have been nice to help support whilst she held my foot up in the air whilst lying on the bed even for when feet are place down in water whilst lying on the bed. Just a strange angle. I thought a foot massage was lacking in this experience even just a couple of minutes would have been nice. In the end I just don't know if my lady just didn't want to be there as she was sick or just didn't have any personality . Front counter ladies have always been very helpful in selecting products.

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Rooms at the pure indulgence sunshine plaza were not well presented. The bed was uncomfortable and Staff didn’t really seem interested or have any attention to detail. I’ve had some great experiences at pure indulgence in other locations but I unfortunately this experience wasn’t good.

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Before and after my service I was harassed and put In uncomfortable position to purchase items or massages for the future. Very unprofessional on top of that Sarah my therapist yawned more than 15 times during the massage. Poor

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My facial was rushed. I felt I spent more time lying in the room waiting for my facial and then being told what I could buy and talking about facial packages. Disappointed. As I have always enjoyed coming to your salon. Reluctant to come back

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Did not feel the treatment I had was of the usual standard I have received from Pure Indulgence before, , therapist talking during facial , lights on for most of the time, felt like I was getting strangled during neck massage. Just wanted a relaxing facial and not told all the problems with my skin and what I need to buy.

Comment

I don’t want to sound mean but the facial was so bad I had to come home and have a shower to get all the gunk off. Bits of scrub and alll sorts of stuff was all over my face, chest. My face did not feel clean or polished. And the massage or pressure was non existent. The young lady was nice but seemed poorly trained in what she was doing. I’ve had this treatment before and it was excellent, hence why I booked it again, and this was nothing like the last time. I’m sorry but II won’t be coming back. Too inconsistent in treatment quality.