Pure Indulgence - Toowoomba (3036 reviews)

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I do prefer my normal lady that does my waxing, Ellie.

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Was told to arrive 10 mins early for treatment. Ended up waiting 25 mins for my treatment as it started 15 mins late with no explanation.

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The ladies are always lovely but I had clumps of wax left and felt it wasn’t as thorough as the last therapist. A little disappointing.

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I had the eyelash/brow wax tint trio. I did not have an appointment but was lucky enough to be fitted in between other appointments. My beautician pronounced my name wrong, I corrected her and while she did apologise, she and the front counter assistant continued to miss-pronounce it. My treatment was carried out very professionally and I was very happy not experience any discomfort with the eye tint. I felt the beautician could have better communicate what she was doing, especially when you have been lying in a dark room listening to calming music play, feeling very relaxed, then without a word, suddenly the lights turned on and someones hands are touching your eyes, this can be alittle alarming. I'd suggest saying something like "I'm just going to turn the lights back on and remove the tint now." (a dimmer switch for the lights too) Also during my treatment my beautician neglected to ask if I was at all experiencing any discomfort. (I didn't, but still it would've shown attentiveness) The massage while a lovely extra, was concentrated in the same spot for too long and actually become unpleasant. Please take my feed back as constructive criticism with the intention of only helping to improving your already quality service. All in all I was very happy with my treatment.