Pure Indulgence - Toowoomba (3036 reviews)

Comment

This was the second of three facials that I paid for in a package. The first one was fantastic - everything was explained clearly beforehand and the facial was relaxing, wonderful, great results and went for very close to an hour. In between my first and second facials, the service I have received from the Pure Indulgence Toowoomba staff has been exceptional. All of the girls are very knowledgeable, have a thorough understanding of the products, their benefits and are extremely helpful. They have provided excellent service when I have purchased Dermalogica products for myself and for two of my children over the last 6 months. Today's facial was well below the standard of the first one. Although the beautician explained things beforehand, I didn't receive the head massage, the microdermabrasion was much less thorough and the whole facial was finished in 37 minutes. When handed the mirror and asked if I was happy, I did tell the beautician that it seemed a lot shorter than my first one, mentioning that it was close to a full hour, to which she replied that she hammered/smashed through the dermabrasion and would talk to me at the front about future treatments - handing me a pamphlet for a very expensive procedure. Also, unfortunately, she coughed a lot through the second half of my facial, had to have her puffer, I kept asking if she was okay, did she need to leave the room for a bit, she said the oils seemed to be playing up with her asthma. I completely understand this, but it did make it extremely hard to keep my eyes closed, relax and enjoy the facial when someone in close proximity, touching my face, was frequently coughing (given the current Covid situation conditions/precautions that should be in place). Although the results from the second facial are still noticeable (a brightness and glow), I believe the time difference between the first and second facials was significant and definitely did not get the facial that I paid for.

Comment

Such a lovely lady! Only feedback I’d give, is to always make sure you are asking your massage clients if they have any problems areas to work on and also the type of pressure they like. Not once was I asked if the amount of pressure used was ok, nor was I asked if I needed any areas worked on. Most people coming in for a massage have a reason. All I wanted was an amazing head massage and my shoulders done, but both were overlooked due to a simple missed question. Also ask if there are any allergies. It’s been a while since my last visit, and anything could have changed. Overall, the treatment given was good. I enjoyed myself! Thankyou.

Comment

I am almost certain that when I booked over the phone, I booked a full leg, and armpit wax, a massage and a facial, however the booking for my facial could not be found, so no facial . Also when I booked I thought one practitioner was doing my services, but it was two different ones, and between services I had to redress and go sit in the waiting room for about 20 minutes. So I ho early found this a bit disappointing. Staff were wonderful and friendly as usual.