Pure Indulgence - Toowoomba (3036 reviews)

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I would not normally be one to complain and if I had had only one of these experiences alone then I would be inclined just to pass it off as a one off. Unfortunately though I have had three bad experiences now with this salon in three weeks. 1st - I had facial waxing and an eyelash tint. I ended up with a small bald patch in my hair where the therapist dropped wax and pulled it out. My sister also had a piece of hair cut out today from wax being dropped on her. 2nd - Definitely the worst of the three. I had a brazillian and half leg wax. It was a particularly hot day and I was put in a rather hot room with an electric blanket on. Because it was so hot the wax wasn't setting properly which in turn caused the whole thing to hurt more. I ended up with wax all over my clothes from the wax being dropped on me back and forth from the pot. And I ended up with a reaction on my legs which I have never had in 15 years of waxing. Lastly, today I had booked in for another facial waxing and eyelash tint. My appointment was attended to 40 minutes late. Again, I do not normally express my concerns but considering I have had three bad experiences out of four appointments I feel this should be brought to your attention. I do not feel that the quality of service has reflected the near $400 I have spent there in the last month.

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The salon is in a shopping complex. Fine for maintenance type appointments but I certainly wouldn't go for a indulgence type treatments. Very expensive for the actual service.

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I had a terrible experience with Pure Indulgence and am disappointed in Pure Indulgence. I ended up getting wax all over my right eyelashes. The lady who was doing the job was lovely and sadly blamed me. I have been coming to Pure Indulgence for years now and I know sadly these things can happen but I went through and burning pain around my eye and worry about was has just happened. The lady kept me calm and was very good to me. My problem is with management. No sorry no discount or no charge. That would have softened the blow. So I paid $26 for lovely eyebrows and a swollen and red and burning eye area. My eye is still puffed up and it’s 3.35am and my service was at 11.40am. I think I should get a free service because this happened to me. You should value and care about you clients.

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The lady barely spoke to me and the wax was too hot. Had great experiences in past but was left a bit unhappy today

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The lady was rough with my facial. She was rough with my skin under my eyes. Leaving my skin sore and tender. The lady was very pushy with upselling of the beauty products. When she asked me what is my face beauty routine, I said “a shower, a scrub and moisturise”. She looked at me and said “really? That’s it?” I said yes. She went on saying “you don’t use serums, cleansers, tinted sunscreen, eye cream?” I replied with “no.” She looked at me and said “ugh”. When she showed me the pictures of my skin she said “this is what your skin will look like if you don’t use the correct beauty products”. I replied back that my mum only ever used scrubs and moisturisers and her skin is beautiful. Genetics play a lot bigger role than random beauty products that cost $80-$100 per bottle. I bought this facial for myself for my birthday to have on my birthday. It was a very big disappointment. I also would like to get my receipt to see what individual charges you made. The card receipt is not good enough. You will not be getting me back.