Pure Indulgence - Toowoomba (3036 reviews)

Comment

Everyone was lovely but I feel that my brows did not live up to the price I paid

Comment

It was wonderful to be fitted in so promptly. The environment was lovely.The lady who booked my appointment was most friendly and helpful. I did find that the particular lady giving me service on the day seemed a little preoccupied as if something was troubling her and she was not able to give it her best. I was a little disappointed as it was my first massage and it was my Birthday. What also upset me a little was that her one nail was a little long and I came home with a bad scratch. In hindsight I should have told her but as it was my first time and she had already had to interrupt my session, and I had another appointment, I first thought I wouldn't say anything and that it wouldn't matter. However the massage itself was wonderful and the hot stones fantastic. Perhaps she just had an off day. I thought to make a comment because although it may seem like an everyday event for the staff, for me at 43 years of age it was a treat and there may be others out there who have the same experience. I dearly wanted a massage as I work as a RN in terminal care. I would like to recommend you to my friends as they often go for massages. Should I have the same experience again I may be hesitant to recommend your facility.

Comment

Didn't get asked if I would like a strip across the top of my wax-I usually get one but she had already packed up so didn't this time. Beautician said nothing throughout the entire appointment. Didn't ask any questions, or check on how I like it etc. Usually service and quality is excellent, so I hope this is a one off.

Comment

There has only been one person at your salon who has listened when I've advised that I do not have much eyebrow hair and they don't need to be perfect because I'm trying to make them look as thick as possible therefore I'm just looking for. Tidy. One person listened and did a good job, but unfortunately I didn't get that person on Saturday and they are the thinnest they've ever been - even after your staff took too much In previous appointments I provided good feedback but I feel I have no choice because this time my husband even asked what happened to my eyebrows. I hope to god they grow back or I will not be impressed. Seriously not happy! I give good reviews and referrals whenever possible and hate to complain but I feel I have no choice. If someone specifically states not too much hair then start by doing a little and checking in. It's incredibly disappointing.