Pure Indulgence - Toowoomba (3036 reviews)

Comment

The ladies were lovely but I felt rushed and not able to get questions answered properly. I booked in for a 1 hour back , shoulder and neck massage but when I got there was told there wasn't enough time and it would be better to have 2 half hour ones but that's just getting me to pay more money. The quality of work was wonderful just would have liked to have got what I asked for without being an inconvenience.

Comment

The salon was clean, well presented and I was greeting upon entry. Can not fault the customer service of the lovely therapist who treated me however, I think the therapist needs to approve on technique and 'touch'. I did not find the facial to be as relaxing or enjoyable as other Pure Indulgence salons.

Comment

It started badly as I was 5 minutes late as I was stuck in Christmas traffic and she wasn’t happy or forgiving when I explained. I do get the inconvenience to the next customer (if there was one). The meet and greet woman on the desk was rude and even getting information out of her for a price of a product was responded to with a distasteful look and curt reply. I had no idea what she was talking about.. I didn’t buy anything in the end. They should explain what they’re talking about as we don’t speak in their beauty vocabulary . Keep it simple! The cosmetician that done my treatment was beautiful, kind and very professional. I haven’t rebooked. Once I use up the rest of my voucher I won’t go back to this salon.

Comment

Hi, I am definitely not a complainer, but I was somewhat grateful that you have given me the opportunity to voice my dissatisfaction. The young girl who did my eyebrows was very nice.... but I get so annoyed when I have spent nearly sixty dollars and have to come home and tweezer hairs not removed under and around my brow. Really obvious ones. I had an upper lip wax as well and had to do some extra plucking around the crease of my lip....