Pure Indulgence - Toowoomba (3036 reviews)

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On my recent visit I was very disappointed, as I was the visit before. I don't believe my daughter and myself received the lovely tranquil visit as we had received on our first few visits. It seemed very rushed, on previous visits we received relaxing music a lovely lemony scented eye mask a few minute little massage , which was just so lovely and relaxing. The last couple of times it seems like we are just in and out and they cant be bothered to go the extra mile. The beautician asked did I want this did I want that ,it seemed like she didn't want to be very bothered as it was a 7.10 p.m. appointment. I know it was only an eyebrow wax but the reason my daughter and myself were coming to pure indulgence was because you were going the extra mile and I was enjoying the pamper time. If i was wanting the quick rip off of my eyebrows I would just get it done at my hairdresser, and i feel at moment the job was only as good as a hairdresser job. Very disappointed Melissa Cooper

Comment

Extremely dissapointed with my wax service today. The therapist did not appear to know what she was doing and as a result has left me with raw marks (top layer of skin waxed off) along my bikini line and buttocks. I've also come home to find multiple areas on my legs and feet with have been missed and will need further hair removal - i suspected this would be the case, despite pointing out missed areas at the time of the appointment.. I've been waxing for over 10+ years and this was one of the worst waxes I have ever had. I can't believe I've actually paid for it.

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I didn't enjoy today. I kept being lent on and it felt very uncomfortable. At one stage she rested her arm on my face/mouth. She had her face so close I could smell her breath, which was not nice. I had to move to the top of the bed and ended up with my head on a very hard piece. I am unsure I could go again.

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Sorry this time was very poor. On arriving home, checked in the mirror in good light and found over 50% hair left on my top lip. Also eye brow wax was not up to the usual standard. Not impressed at all. I would of come back but I am leaving on a holiday today, and did not have the time.

Comment

The woman assigned to be my therapist did not listen to my requests and assumed she knew better. She did not ask any questions to clarify my request and did not explain the procedures she was doing. She was a very sweet person, but treated me as though I was just another 'number' to pass through her treatment room. No personal service. I left feeling very frustrated. The woman who settled the bill with me, however, was very understanding and accommodating. I would return to the salon, but will request to not have the same beauty therapist.