Pure Indulgence - Toowoomba (3036 reviews)

Comment

To tell the customers that someone is training. She just did her own thing and didn't listen to what I said. My eye brows look completely different, a good chuck taken out and uneven. Seriously a big fear unlocked. Didn't say anything to the lady's face as I didn't want to say anything but told the lovely ladies at the front. They helped me out. But just not happy as eye brows take a little while to grow back plus they look nothing like mine as well as a good chuck gone. I know there is nothing you guys can do in the big picture just giving feedback as I am not too happy

Comment

I was extremely disappointed with the service of a signature pedicure firstly they were running 10 minutes late secondly the device to remove dead skin broke on the second foot then they cut my third toe from the cuticle treatment ito bleeds nothing was mentioned. Then bathing your feet in a giant kitchen ball with small amount of products where they said it was removing my dead skin cells and that is why the water is turning white needless to say I was wearing sunscreen on my feet and legs so that was why the water was white. Then I couldn't have the nail polish I wanted as someone else was using it. The nail polish was poorly applied. To be honest you get a better service at a Asian nail bar at a lower cost even though they aren't hygienic.

Comment

I'm quite disappointed after having 2 services done here.I expected a qualified beauty therapist to recommend the best thing for my skin.To be recommended a service which has left me with a rash and quite red raised skin. To be told by the 2IC just to go to a chemist to get them to fix the problem I thought was unacceptable . Also bought product which I am now to scared to use as the 2IC also said it could be an allergic reaction to something. Which I thought strange after never being allergic to anything before in 29 years! They didn't even offer to look at the reaction or compensate. You may be red for a few hours they said on Monday it's now Friday.

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It would have been nice to be asked if I was comfortable. As I was cold throughout the treatment. A pillow being offered to be placed under my head or under my knees after I rolled over would have also improved my comfort.

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I purchased a package of 3 Dermapen treatments on a promotion for $507. I had the first treatment and managed to withstand the pressure of the obligatory ‘product upsell’, but was given 3 samples of 3mL Dermalogica rapid peel exfoliant to use between treatments. When I presented for my second treatment, I was given the third degree about what skin care I was using. When they found out I was not using what they deemed to be ‘professional skin care’ I was told in no uncertain terms that they would not proceed with the remaining treatment which I had already paid for unless I agreed to spend another $280 on Dermalogica products. If this is a non-negotiable condition of treatment, then the price of the skin care should be built into the package price, ie, it should be sold as a $787 package which includes $280 worth of product. That way, I could have made a more informed choice about whether or not I could have afforded the treatment. Unwilling as I was to be manipulated, and outraged at having been deceived, I opted to have the unused portion of the package refunded, which they gave me, but only after I returned the 6mL of unused sample product to them. False advertising and extortion at its finest.

Comment

This is the second time i've been to Pure Indulgence Toowoomba and the second time i've been made to feel as if i'm an annoyance to the business, rather than a customer choosing to spend my money there. The staff's favourite line seems to be 'Oh we won't have time for that'. Today I arrived 10 minutes early for my appointment but when I asked for gel polish was told there simply wouldn't be time to add the 10 minutes to my treatment. Mind you, this is a quiet mid week afternoon at the salon with multiple staff members just milling around. Then I ask to change to a shorter and cheaper treatment so there would be time to add gel polish, which is accommodated. However the treatment then finished early and I was still charged $95 for a pedicure which was the rate for the longer, more expensive treatment that I was told I couldn't get due to time restrictions. Just disappointing that the business seems all too happy to take money while their service is so average.