Pure Indulgence - Toowoomba (3037 reviews)

Comment

Lauren was a lovely therapist, probably the best service I've ever received!

Comment

Almost every waxing visit I get asked about exfoliation and moisturizing. I know it would be best to be done more frequently, however with a husband, three kids, and two jobs, I get done the amount of exfoliation and moisturizing I have time for...... I would really prefer not to be reminded every single time. This morning my consultant did talk a lot about the benefits... I do understand that's her job, but I can not necessarily spend more time exfoliating, just because the consultant tells me about it every visit. It gets somewhat tiresome. Also, today I was a little disappointed in the wax left after "clean up", it made my clothing and shoes stick to me.

Comment

Let me start by saying I always receive very friendly and professional service when I visit my local Pure Indulgence salon. Today was the first time I felt my experience as being more than a little disruptive. I always arrange a waxing appointment followed by a facial appointment. In the past I have been able to prepare (undress) for the services and have made myself very comfortable on the salon bed. For some reason, the process has changed. I now have to partially undress for my waxing appointment with one consultant, get dressed when that job is completed, then move to another room to undress again to have my facial with another consultant. It appears the days of getting myself comfortable, in the one room, with the same consultant have now gone. The new procedures were explained to me before I left last month's appointment, and again today when I arrived for my appointment, but after experiencing these new procedures, I feel that this new arrangement is definitely NOT a change for the better.

Comment

There has only been one person at your salon who has listened when I've advised that I do not have much eyebrow hair and they don't need to be perfect because I'm trying to make them look as thick as possible therefore I'm just looking for. Tidy. One person listened and did a good job, but unfortunately I didn't get that person on Saturday and they are the thinnest they've ever been - even after your staff took too much In previous appointments I provided good feedback but I feel I have no choice because this time my husband even asked what happened to my eyebrows. I hope to god they grow back or I will not be impressed. Seriously not happy! I give good reviews and referrals whenever possible and hate to complain but I feel I have no choice. If someone specifically states not too much hair then start by doing a little and checking in. It's incredibly disappointing.

Comment

Its always a lovely expirence. The ladies are always helpful and do what I want.

Comment

Thank you once again Hannah you are the best :) I Wouldn't go anywhere else.