Pure Indulgence - Toowoomba (3036 reviews)

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This was my second visit but my first time having waxing done. I'd had a bad experience with my last beauty salon that I had been going to for 5 years and the did not even apologise or try to fix it. So when I found out you did waxing as well I decided to give you a go! I felt so valued as a client, not just another person coming in. Ellie clearly explained what she was doing and what could be done to fix my eyebrows! It was much more than a wax on, wax off service I'd received elsewhere! The cost was quite good for the service I received which included a head and face massage as well as brow powder and cover up after the service. I've never had that before! I liked that Ellie talked about products available for sale, but I never felt pressured to purchase anything. I have bought a series package and I look forward to coming back! Thank you!

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Kate is amazing and lovely. You need multiple of her... Very good therapist and nice person

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Only complaint is the telephone manners of some of the staff. Need retraining. Being friendly and welcoming is as important on the phone as it is at the salon, no matter how busy it is. The therapist was lovely-very caring and kind.

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Love all the girls at Pure Indulgence, they all do my brows beautifully however not quite as perfect Amber, such a beautiful lady who always makes me leave with a smile about my brows and the chat we have, couldn't be happier

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I have been regularly visiting Pure Indulgence. In that time my usual therapist has since left and I am trialling other team members to find a good match. My therapist for my last appointment was friendly and made me feel at ease. However, she did not use a compress after waxing and put wax on both sides of my upper leg causing my legs to stick together. I was not offered a heat pack or towel to cover my eyes as I had done so in other appointments. I combined my wax treatments with a facial. The facial was fantastic and my therapist did an excellent job discussing the products and using them. My appointment was in the evening and I was not offered the chance to decline tinted moisturiser being applied. Despite these niggles, I had a fantastic treatment and will continue visiting Pure Indulgence.

Comment

The overall service of my treatment was great. I am however not impressed by my experience. I was sent into my treatment 15 mins later then I had booked for, which didn't worry me. This although did result in my foot refresh only lasting for approx 10 mins (advertised for 30mins) with an exfoliate and a quick file and polish. Over the phone I had requested exactly what was on the gift voucher I received for Christmas which was an express facial and a foot refresh. I finished my treatment and came out to realise that I was booked in for a wellness facial which resulted in paying an extra $30. I booked the appointment knowing I didnt have to pay (I've recently quit my job to move away from home to attend University, meaning I'm trying to save money). I wasn't impressed to pay the difference when I know exactly what I had requested over the phone. The treatment was amazing but I walked away a bit disheartened.