Pure Indulgence - Toowoomba (3036 reviews)

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Paris was lovely and professional and knows her skincare

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Because of a health condition they would not massage me, and didn’t provide much detail as to why other than “policy” and “lymphatic drainage”. Lymphatic drainage is actually a recommended treatment to ease pain and discomfort from the treatment I am undergoing, but somehow was the only reason they could provide for refusing to provide a relaxation massage someone who happens to have cancer. When I initially asked if the $200 gift card my family member bought for me as a gift could be refunded I was told no, and that if I just went to a doctor and got them to write a letter saying I am allowed to be massaged, then they would do it. Otherwise they could offer waxing (ripping hairs out of my skin is arguably more ‘risky’ and also no thank you). Being that I was very upset and definitely don’t feel safe and respected by pure indulgence as a whole (not the staff individually, but the business that assumes adult people don’t know what’s best for their own health), the manager called head office who approved a refund, but only to the person who bought the gift card initially which is fine. Let me just be clear - I also take a medication that has negative interactions with grapefruit, but guess what, I don’t need to provide a doctors note to the checkout kid at woolies to buy grapefruit, I just don’t buy it because I’m not an idiot. This was an extremely upsetting experience for me. I will not be back.

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Paris was wonderful.

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Great, relaxing experience

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Wasn't the best experience. Was left with a terrible nail job after manicure and bleeding toes after pedicure.

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Bianca was a wonderful masseuse. Worked on tight areas removing pain instantly.