Pure Indulgence - Toowoomba (3036 reviews)

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Rachel was fantastic, I will return because of her.

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My therapist Imogen is fantastic.

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I usually enjoy my experience at your salon, but always find it is somewhat reduced by the attempts to sell me product before I leave. I go to relax and having to fend off a sales pitch diminishes that feeling.

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The overall service of my treatment was great. I am however not impressed by my experience. I was sent into my treatment 15 mins later then I had booked for, which didn't worry me. This although did result in my foot refresh only lasting for approx 10 mins (advertised for 30mins) with an exfoliate and a quick file and polish. Over the phone I had requested exactly what was on the gift voucher I received for Christmas which was an express facial and a foot refresh. I finished my treatment and came out to realise that I was booked in for a wellness facial which resulted in paying an extra $30. I booked the appointment knowing I didnt have to pay (I've recently quit my job to move away from home to attend University, meaning I'm trying to save money). I wasn't impressed to pay the difference when I know exactly what I had requested over the phone. The treatment was amazing but I walked away a bit disheartened.

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The staff were too over-friendly and almost fake

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Almost every waxing visit I get asked about exfoliation and moisturizing. I know it would be best to be done more frequently, however with a husband, three kids, and two jobs, I get done the amount of exfoliation and moisturizing I have time for...... I would really prefer not to be reminded every single time. This morning my consultant did talk a lot about the benefits... I do understand that's her job, but I can not necessarily spend more time exfoliating, just because the consultant tells me about it every visit. It gets somewhat tiresome. Also, today I was a little disappointed in the wax left after "clean up", it made my clothing and shoes stick to me.