Pure Indulgence - Toowoomba (3036 reviews)

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Such a lovely lady! Only feedback I’d give, is to always make sure you are asking your massage clients if they have any problems areas to work on and also the type of pressure they like. Not once was I asked if the amount of pressure used was ok, nor was I asked if I needed any areas worked on. Most people coming in for a massage have a reason. All I wanted was an amazing head massage and my shoulders done, but both were overlooked due to a simple missed question. Also ask if there are any allergies. It’s been a while since my last visit, and anything could have changed. Overall, the treatment given was good. I enjoyed myself! Thankyou.

Comment

This was the second of three facials that I paid for in a package. The first one was fantastic - everything was explained clearly beforehand and the facial was relaxing, wonderful, great results and went for very close to an hour. In between my first and second facials, the service I have received from the Pure Indulgence Toowoomba staff has been exceptional. All of the girls are very knowledgeable, have a thorough understanding of the products, their benefits and are extremely helpful. They have provided excellent service when I have purchased Dermalogica products for myself and for two of my children over the last 6 months. Today's facial was well below the standard of the first one. Although the beautician explained things beforehand, I didn't receive the head massage, the microdermabrasion was much less thorough and the whole facial was finished in 37 minutes. When handed the mirror and asked if I was happy, I did tell the beautician that it seemed a lot shorter than my first one, mentioning that it was close to a full hour, to which she replied that she hammered/smashed through the dermabrasion and would talk to me at the front about future treatments - handing me a pamphlet for a very expensive procedure. Also, unfortunately, she coughed a lot through the second half of my facial, had to have her puffer, I kept asking if she was okay, did she need to leave the room for a bit, she said the oils seemed to be playing up with her asthma. I completely understand this, but it did make it extremely hard to keep my eyes closed, relax and enjoy the facial when someone in close proximity, touching my face, was frequently coughing (given the current Covid situation conditions/precautions that should be in place). Although the results from the second facial are still noticeable (a brightness and glow), I believe the time difference between the first and second facials was significant and definitely did not get the facial that I paid for.

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Everyone was lovely but I feel that my brows did not live up to the price I paid

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It was wonderful to be fitted in so promptly. The environment was lovely.The lady who booked my appointment was most friendly and helpful. I did find that the particular lady giving me service on the day seemed a little preoccupied as if something was troubling her and she was not able to give it her best. I was a little disappointed as it was my first massage and it was my Birthday. What also upset me a little was that her one nail was a little long and I came home with a bad scratch. In hindsight I should have told her but as it was my first time and she had already had to interrupt my session, and I had another appointment, I first thought I wouldn't say anything and that it wouldn't matter. However the massage itself was wonderful and the hot stones fantastic. Perhaps she just had an off day. I thought to make a comment because although it may seem like an everyday event for the staff, for me at 43 years of age it was a treat and there may be others out there who have the same experience. I dearly wanted a massage as I work as a RN in terminal care. I would like to recommend you to my friends as they often go for massages. Should I have the same experience again I may be hesitant to recommend your facility.

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Didn't get asked if I would like a strip across the top of my wax-I usually get one but she had already packed up so didn't this time. Beautician said nothing throughout the entire appointment. Didn't ask any questions, or check on how I like it etc. Usually service and quality is excellent, so I hope this is a one off.

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There has only been one person at your salon who has listened when I've advised that I do not have much eyebrow hair and they don't need to be perfect because I'm trying to make them look as thick as possible therefore I'm just looking for. Tidy. One person listened and did a good job, but unfortunately I didn't get that person on Saturday and they are the thinnest they've ever been - even after your staff took too much In previous appointments I provided good feedback but I feel I have no choice because this time my husband even asked what happened to my eyebrows. I hope to god they grow back or I will not be impressed. Seriously not happy! I give good reviews and referrals whenever possible and hate to complain but I feel I have no choice. If someone specifically states not too much hair then start by doing a little and checking in. It's incredibly disappointing.