Pure Indulgence - Toowoomba (3036 reviews)

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I have made contact with the salon to explain that I wasn't happy with the service and we have made a time to go back again to rectify the situation. They were very apologetic and have offered a complementary service at my next appointment, which I appreciate. I am happy to complete another survey after this next appointment.

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Had a wonderful treatment however it was listed as a 60 min treatment and I was only in there for 30 mins.

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Very odd experience - was unsure about colour of tint so asked for a suggestion and got no response. She then waxed my brows once, had to ask for them to be evened up and trimmed , after the third time she showed me and nothing had improve I said it was fine. Thinking first day maybe?

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I usually enjoy my waxing appointments at Pure Indulgence. However, my last two appointments haven't met the usual standard. In the past, I have been happy to pay more for their services as the ladies who work there are lovely, it is a relaxing salon, and they offer little extras that other salons don't include. My most recent appointments have not been as luxurious. While the beauticians have been lovely, their services haven't been as thorough and pleasant as I'm used to, and thus they have not been value for money.

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As I walked out of the salon I took this picture. My husband and best mate told me I look like a crazy person. Never ran to my car so fast! The therapist was absolutely lovely but she told me that was the perfect shape for my eyebrows? Won't be going back unfortunately.

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Have been having services for many years but today the Consultant 'sniffed' during the whole appointment! If she was not well she should have stayed at home.