Pure Indulgence - Toowoomba (3036 reviews)

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My neck is out since massage. Taking painkillers every 3 hours. Have never had this problem before .

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Service was meant to be an hour and only was in for 50 mins, minimal massage, just not worth the money it cost.

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It's virtually impossible to relax with how noisy the front of the salon is with the staff chatting with one another, which defeated the purpose of having a relaxing massage. Even with arriving 15min prior to my appointment, they still 'forgot' to have me complete relavent paperwork and I feel that my concerns with my skin sensitivity were overlooked& I ended up breaking out in a rash all over my face following my facial. Previous salons have assessed my skin and tailored a facial based on my skin personally, whereas I felt like the treatment I recieve would have been the same for anyone that walked in the door. There was also a really heavy push on the selling of products following the treatment, which i understand to an extent, however it didn't feel genuine.

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Wasn't the best experience. Was left with a terrible nail job after manicure and bleeding toes after pedicure.

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While I enjoyed my facial I felt the therapist assigned to me was more concerned with adding onto the facial (which I had received as a gift, and I felt was a lovely gift and opportunity to relax). By spending so much time trying to get me to add to the value, I felt it undermined the value of the gift that had been given to me (which I was more than happy with), and I felt that the therapist wasn't actually recommending things that would suit me, but rather racking her mind as to what she could add to the sale. She didn't say anything wrong, but I really do feel that when someone books in with a voucher you should realise that it's probably not something they do everyday, and try to make them feel relaxed and pampered rather than pressured to spend more money.

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Booked over phone for a pedicure. Was wanting something really relaxing. Unfortunately was just booked in for a standard pedicure + foot peel. Paid the same price to basically just have my nails filed & painted as I would have to have a "luxury" treatment which has a foot peel & massage included. Feeling pretty ripped off, disappointed, unlikely to be a return customer.