Pure Indulgence - Toowoomba (3036 reviews)

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I was not at all happy with Rinnae's service. She did not dim the lights during treatment, chatted all the way through and I felt she was pushy. She was not friendly at all and was busy cleaning the sink and liquid off the floor when my masque was on. I have had much nicer experiences with the other girls there.

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Very heavy handed when removing tint . Never experienced this before . Eyes are a very delicate area and should be treated accordingly

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I have been a customer for quite a while now but the last two times I have been the service has been very poor. The girl doing my eyebrows got sore and cranky when I asked her to trim one section of my brows. Very inconsistent with the device from staff, most girls are wonderful though however the last two times this has not been the case.

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Service has gone way down hill in the past 6 months

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I got a massage/facial/pedicure package. It was a rough and unrelaxing experience. Minimal communication about what was happening and checking in with temperatures/firmness. The hot massage oil felt burning hot. I physically flinched and not once was I asked if the temperature was ok. The lady was nice but seemed to rush and was rough through certain parts. My hair was so knotted after, thank goodness I bought a hairbrush. I couldn't have gone shopping after otherwise. No offer of water or anything like most places do either after a treatment. The facial was so cold (I get not much can be done), but I found myself just waiting for it to be over. My skin feels no different as well.The pedicure wasn't too bad but still a bit rough. Such a disappointing experience, and the worst massage and facial I have ever had. I would never come back.

Comment

Waxed my eyebrows way too thin, walked out with half of one eyebrow , very unhappy